Best Practices - Category Archives | Blog Centreon

Best Practices

Centreon Blog – Here are all the blog posts related to the “Best Practices” category. Enjoy your reading!

MSPs: 3 growth opportunities driven by Smart Monitoring to win the digital experience race

In a fast-changing environment and reduced time-to-market context, MSPs are facing a new challenge: supporting their clients in their strategic shift towards the digital enterprise while continuing to do their job well. So is the adoption of  IoT, Edge, and the digital workplace a threat or an opportunity for your business? At Centreon our answer […]

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Connecting Centreon to PagerDuty: the best way for your teams to benefit from PagerDuty

In a world where IT is evolving at breakneck speed, it is essential for IT monitoring to provide a holistic view over infrastructure, whether on-premise, in the Cloud or the Edge. To increase visibility, it is also essential to be able to interface the different ITOps tools, in order to increase performance levels when analyzing […]

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IT Monitoring: Digitalization Blindspots & Near Death Experiences

Digital transformation is a hot topic that triggers countless conversations on a range of technological adoption and capabilities. But one often overlooked aspect comes with dire consequences. The very ability to manage the complexity of the digital business environment. Digital businesses are adopting technologies at breakneck speed, but are the capabilities to efficiently manage new […]

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The Best IT Monitoring Solutions Are Cost-Efficiency Tools

It’s natural to think of cost effectiveness as “less.” But in that “less” there’s in fact an opportunity to get more. Cost optimizing often leads to more innovation and more performance. Take this as proof: The current wave of digital transformation is resulting in unprecedented leaps in enterprise agility. So, what should come first? Performance […]

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Customer experience: 6 not-to-be-missed Smart Monitoring trends this year

Transforming one’s monitoring practices to meet the demands of customer experience and to achieve business goals is (very) much in style these days. But don’t get it wrong. This fundamental trend is prompting I&O to significantly transform the way they work. Here are the latest best practices in IT monitoring for the 2020s, making smart […]

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Out with Device-Centric Monitoring!

2020 is the perfect year to push for change. There’s an urgency to remove digitalization roadblocks, and ITOps are being challenged to play a larger part in organizational performance. More than ever, they are being relied upon for ensuring the success of digital empowerment initiatives, overseeing the key IT services and underlying infrastructure where IT […]

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A word from an expert: Transforming IT monitoring to meet customer experience requirements

Loïc Fontaine, a Centreon partner since 2014, shares his observations and analysis on the new role played by IT monitoring in serving the customer experience. Loïc noticed that his clients’ expectations and practices in terms of IT monitoring have significantly evolved from purely technical monitoring to indicators and uses that are entirely focused on the […]

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Back to the future… in 2030

“Say Mommy, say Daddy, what was IT monitoring like before Smart Monitoring? “ You’ve probably heard about dystopian novels, such as The Handmaid’s Tale, which propel the hero into an alternative reality or future? Let’s do the same with monitoring and take a leap in time. Let’s imagine what vision of our current IT practices […]

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Retail: the new role of IT monitoring for successful customer experiences

Yann Beulque is the Monitoring Team Leader at our partner ADN Consulting which has many international clients in the retail sector (supermarkets, DIY, distance selling, clothing, etc.). The customer experience is at the heart of the changes in this sector, which has had to evolve and hybridise its IT in order to cope with a […]

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The ABC & D of Monitoring in Times of Innovation

Adopting new technology is exciting. Brave new possibilities are opening for the business, and I&O teams rejoice in the promise of streamlined processes. Oh, but wait, the new project does come with some challenges. One specific area that’s easy to overlook when adopting new technology is IT monitoring. Obsolete IT monitoring tools can put a […]

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Ebook: IT Monitoring has superpowers… and so do you

While IT monitoring originates as far back as IT itself does, for a long time its scope was limited to technical monitoring and to Production and Infrastructure teams. However, with business and IT being inevitably linked in this digital age, this has led IT monitoring to extend its scope to business-oriented indicators. With functions such […]

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New IT monitoring challenges: are you customer-centric ready?

After many years of being just buzz words, new technology – Artificial Intelligence (AI) the Cloud or IoT – have made their way into businesses and have become an operational reality. The digital revolution has resolutely linked business and IT. But not only… Because, with the digital age, the customer experience has also become a […]

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Interfacing Netdata with Centreon: your new ally to monitor the status of your Linux servers in real time

Monitoring Linux servers, which are used to host business applications as well as e-commerce sites, has become a key point in the operational excellence of a company’s IT system. Being familiar with response time, number of visits to a website and server demand is now part of a “smarter” monitoring offering holistic visibility on the […]

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A Framework for Assessing IT Monitoring Modernization

You’re attending a cocktail party, and someone comes by asking, “How modern is your IT monitoring?” OK, little chance of that happening. But if you’re fielding complaints from users noticing service issues before IT does, if your team is blamed for loss of revenue due to poor IT performance, or if you’ve been wondering how […]

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5 Essential Questions on the Cost of IT Monitoring

It’s cost review season! IT monitoring is in itself an activity that helps control costs through continuous performance analytics, but today it’s time to check if you’re overspending on IT monitoring tools. IT monitoring pricing varies widely, at least as much as there are IT monitoring tools out there. This FAQ-based post will help you […]

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7 Signs it’s time to optimize your IT monitoring investments

Few ITOps specialists wake up at night thinking of the up to 301 different IT monitoring tools, proprietary or open source, that are part of the average IT estate. But what if they did? Cleaning the IT monitoring tool cupboard is highly rewarding: improved IT performance, cost and resource optimization, and bolstered team collaboration.  Should […]

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Understanding the Value of Holistic IT Monitoring

We just published a report, Best Practices for IT Monitoring, that explores how to make IT monitoring more efficient and relevant to a business. It’s based on unbiased Centreon reviews taken from IT Central Station. IT monitoring is a well-established practice, utilizing a mature set of technologies. That said, IT monitoring is not static. IT […]

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Post-COVID-19 Recovery: Managing Innovation & Cost Optimization from the Back-End Up

This blog looks at the post-COVID business rebuilding efforts from the lens of digital performance and ITOps. No industry or business was left untouched by the COVID-19 pandemic. The very DNA of business changed as person-to-person contacts became a business continuity risk. Some peg at two years the return to something closer to pre-COVID times, […]

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Automation to the rescue: Monitoring all IT domains instantly

We were recently discussing the advantage of instant IT monitoring through ready to use integration packages, or connectors. Here’s a list of the range of connector types you can use to monitor your full IT estate instantly. Centreon currently offers you 400+ connectors and prepackaged templates that cover the most popular IT domains. Even better, […]

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The role of connectors in smart IT infrastructure monitoring

Everyone used to agree that: an IT monitoring perimeter is a pain to keep up to date. But today, this is a myth. Connectors, often called “plugins,” do all the heavy lifting, ensuring instant, comprehensive and accurate monitoring for optimal IT performance. Connectors are used to extend IT infrastructure monitoring to all domains. Think networks, […]

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How to prepare for AIOps—even if you’re not there yet

Reading the future is certainly the most difficult requirement on your job description. For many organizations, AIOps still bring more questions than they can answer. When and how should you adopt AIOps (or Artificial Intelligence for IT Operations), and where does the AIOps journey start?  There are early steps you can take now to prepare […]

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Monitoring Azure VPN Gateway with Centreon

Monitoring Azure VPN Gateway with Centreon: from Cloud to Edge, towards holistic monitoring of your IT infrastructure. As we have seen in previous articles, Cloud monitoring is a reality which requires having a global vision of your IT environment from Cloud to Edge. IT monitoring platforms should now integrate monitoring data from the Cloud. In […]

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5 benefits of adding user experience to your IT monitoring

Centreon 20.04 integrates a new connector for Maltem Insight Performance (MIP), enabling the collection of user experience KPIs. In this blog post, Marion Dussarrat, Marketing Manager from Maltem explains the benefits of adding user experience to your IT monitoring. ———————- All metrics are green, but users still report slowness. IT teams are trying to recreate […]

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Does MTTR still count today? Can it still be improved?

Yes and yes. IT infrastructure monitoring (some call it network monitoring) has evolved over the years to incorporate a focus on business performance, tracking the essential workflows that support the ability of a business to, say, sell burgers. But some things never change. The core aspect of IT monitoring is still to promptly spot, acknowledge […]

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3 infrastructure best practices for the 2020s

The clock is ticking. IT monitoring that limits itself to measuring availability and resource levels will have lost most of its relevance in just a few years. This will limit the organization’s ability to innovate and succeed in the deployment of new technologies. The focus should now be on performance and business outcomes. You may […]

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How to use ITIM to make infrastructure and operations (I&O) more customer-centric

We’ve recently described what legacy IT infrastructure monitoring (ITIM) is and reviewed the risk of maintaining the status quo. By definition and purpose, the digital organization is focused on services and value, while I&O is traditionally more an IT system expert than a customer-experience wizard. This post will help you bring I&O closer to their […]

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COVID-19: 7 Tips for Setting-Up Remote Work and Other Emergency Measures

At the outset of the pandemic, we quickly set up all of our employees for remote work and adapted our IT system so it could manage the impacts of the Covid-19 pandemic, including lockdowns happening in many countries. Frédéric, Security and Telecommuting Manager at Centreon shares on our experience and offers some tips.  Takeaway: Experience […]

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What is Legacy IT Monitoring?

If, like in a majority of organizations, your IT infrastructure has evolved towards a digitalized architecture (i.e., cloud, containers, microservices, containers), the time may be ripe to modernize your ITIM practices too. According to industry analysts, IT monitoring practices are not evolving as fast as the businesses they are supporting.  Today’s digital business model involves […]

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Getting Ready for a New Decade of IT Innovation

The 2020s, age of the digital business, and how I&O organizations will be in need of a solid team player to make sense of their expanding digital ecosystem.  A shiny new decade is a good time to take pause and reflect. The last 10 years were dizzying. The poster boy of the 2010s was most […]

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IT Monitoring That Sells Burgers

The characteristics of modern infrastructure monitoring, as simple and business-worthy as the customer experience it supports.  Ordering fast food is a fairly simple customer experience, if you know what you want to eat. Yet, clicking that flashy ORDER button won’t produce any results without some heavy lifting in the background—and we don’t just mean at […]

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3 Steps to Jumpstart IT Performance

Follow the Workflow: Reframing the ITIM Conversation Great IT makes for great business. Everybody now takes this for granted—but maybe not deeply enough. It’s one thing to invest in the latest tools and tech, quite another to innovate in how you manage these assets. As our IT ecosystems are changing, so must our perspective on […]

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Monitoring Virtual Machines: Tips from an Open Source Pro

Supervision informatique, Centreon et vSphere, Communauté Centreon
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How to Troubleshoot TCP Performance for Your SaaS and Cloud Applications

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Dealing With Outdated IT—And Being OK With It

Centreon, IT monitoring, obsolete IT, IBM

“Obsolete” is no one’s favorite word (unless you sell new tech). Yet, we all have to deal with it at some point in the digital transformation journey. There are countless reasons to cling to outdated IT assets—and each more valid than the last. What’s wrong is the “grey” assets that risk impacting security and service […]

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Fresh Outlook: Monitoring for Infrastructure Diversity

Centreon, IT monitoring, hybrid monitoring

Tired of hearing the word “hybrid?” This blog post takes a closer look at what actually hides behind the notion of hybrid infrastructure: a new paradigm of infrastructure (or digital) diversity. Why should you care? IT monitoring and data collecting go beyond thinking in terms of “cloud” and “legacy”.  Here’s a quick look at some […]

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8 rules you’ll love for finding your ideal IT monitoring solution

Your IT tools have been through it all with you. Secret weapon, faithful companion and right arm; they’ve seen you through the greatest IT challenges. To help you choose an IT infrastructure monitoring solution that fully deserves its place in your tool box, we’ve made a list of 8 simple rules to determine between a […]

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Give Everyone a View on Business-Critical IT Performance

Let’s set the stage with what we know already: in the digital economy, an organization’s performance is entirely dependent on the smooth operations of its IT system. How are employees expected to do their job well if their mission-critical applications and infrastructure are performing poorly? To keep things running smoothly, IT infrastructure monitoring teams can […]

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Making the Case for ITOM Decentralization

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Spelling RESILIENCE One Location at a Time

Here’s a question to which we can now provide a pleasant answer: Should building resiliency into an IT system require heavy investment in resources, like expensive, new infrastructure or hiring a larger team of IT professionals? The answer: Absolutely not! Empowering local or remote teams may be all you need. In this post, learn about […]

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Lost in the Quest for Agility: Local Empowerment

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Agility Is Not Born Out of Thin Air

Centreon, IT monitoring, agility, digital transformation

Although it is the true stuff of heroes which most IT practitioners would sprinkle on their food if they could, agility has nothing to do with magic, even less so with serendipity. Let’s gently push away this unicorn and agree that your organization is fighting for every inch of agility it gains. We may be […]

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Follow the Data Stream Beyond Monitoring: Introducing Centreon Stream Connectors

Let’s first catch up on previous episodes. You’ve discovered that Centreon does not stop at monitoring individual elements that make up your IT system infrastructure. To your relief, Centreon provides the real time, top-level view on the availability and performance of the full range of IT services within your company. From the extensive chain of […]

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Business-Aware IT Visibility: What You See Is What You Share

Centreon, IT monitoring, supervision, Centreon EMS

From humble beginnings, IT infrastructure and application monitoring has become a hot topic at every level of the company. Why? Because what you see on monitoring screen is now information business leaders need you to share to empower their decision-making. Are the communication lines open inside your company? This post provides guidance on aligning IT […]

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Good Practices: 4 Post Implementation to Maintain Your IT Monitoring System

So you’re done with the deployment of your IT monitoring system. It’s been carefully designed, configured, and implemented. A bright new era of active monitoring is starting. But is it really the end of the journey? Not at all! Every day is a new adventure, as you learn from your system and seek to optimize […]

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Centreon Plugin Packs catalog: what does it contain?

The Centreon Plugin Packs allows to quickly deploy the monitoring of your information system. With more than 240 Plugin Packs – in the Enterprise Plugin Pack edition – the catalog can meet the requirements of almost any end user. But what exactly does the catalog contain? Protocols and technologies The Centreon Plugin Packs are based […]

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Integrating Centreon with ServiceNow Event Management

This is the second of a serie of two blog posts discussing how to integrate the Centreon solution with ServiceNow. In the first post, we showed how to create incident tickets directly from the Centreon monitoring console. Today we’ll see how to integrate Centreon alerts with ServiceNow Event Management, one of their most advanced product. […]

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AIOps, ITSM and IT Automation integration with Centreon IT Monitoring

AIOps, ITSM, IT Automation, Centreon, supervision,

Centreon is the european leader for commercial open-source IT Infrastructure Monitoring solutions. Many key assets contribute to this success, one of which we want to discuss in this blog post: the solution seamlessly integrates in a much wider IT Operations Management (ITOM) environment that includes many other platforms such as AIOps, ITSM and IT Automation […]

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4 simple rules to implement Good Monitoring

What’s critical for small ITOM teams is the need to be operational with the shortest time-to-monitoring (TTM) possible. The solution their business-savvy IT managers will want to choose has to be easily accessible and ready to deploy without heaping on more work or use up IT staff resources they don’t have. Centreon advocates 4 simple […]

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How to keep an eye on your VMWare infrastructure’s health?

This is our second post about monitoring VMWare infrastructures. In how to monitor your VMWare infrastructure, published last Nov. 13th, we focused on how to use the Plugin Packs to easily collect data from your ESX servers and associated Datastores: at this stage, the Centreon monitoring console will list the real-time state of all hosts […]

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Industry-grade IT monitoring in a robust open source platform

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Connecting ServiceNow to your Centreon platform

Centreon, IT monitoring, ServiceNow

This post is the first one in a series of two posts describing how Centreon can interface to ServiceNow. Today we’re discussing incident management. Integrating IT Monitoring with IT Service Management The IT Monitoring platform is one of the key elements inside your overall IT Operations environment, alongside the ITSM platform, in charge of Service […]

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Immediate broad & deep monitoring thanks to Centreon EPP

Centreon Enterprise Plugin Packs (EPP) is THE answer. Addressing over 265 domains (and still counting), wide and deep monitoring coverage of major operating systems, equipment, servers, applications, software protocols and services become fast and painless – even for beginners. And that’s not all. Here are 5 clever reasons for Centreon EPP. 1-Vast catalog of Plugin […]

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Centreon BAM has a completely automatic maintenance period inheritance feature

Available since Centreon 3.4, Centreon BAM 3.5.0 has a completely new automatic maintenance period inheritance feature. Scheduled downtimes, which are essential to the monitoring process, are now automatically taken into account in real time when calculating Business Activities’s KPIs. Up till now it needed double data entry. Using automatic downtime inheritance, users save time and […]

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Failing the implementation of your monitoring solution (guaranteed): the 10 most common errors

Monitoring has been part of the IT landscape for a long time and we often forget that deploying a monitoring solution needs to follow precise rules.  Due to the fact that a large number of solutions are proposed in open source, or just because monitoring isn’t always considered to be a full-blown project, many monitoring […]

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Did you know? Centreon 3.4 has native monitoring plugin

Since Centreon 3., users work with the Centreon Plugin Packs system. Contrary to the previous classic technical plugins, the Centreon Plugin Packs are ready-to-use. They combine monitoring plugins and pre-configurations (control + model + macro), thereby simplifying deployment while being easy to download with their accompanying documentation. See our tutorial: Using Plugin Packs for fast […]

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Monitoring – The right way & right away thanks to Centreon ProServices

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8 key advantages for I&O teams & their business stakeholders

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8 criteria for choosing your IT monitoring tool, or how to switch from love at first sight to a long-term relationship!

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5 excellent reasons to adopt Centreon TechSupport

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Monitoring projects: defining the scope, a key success factor that shouldn’t be overlooked

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Improve your Time-To-Monitoring with Centreon Plugin Packs

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Monitoring peace of mind with developer-backed technical support

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6 good reasons to monitor

Here are 6 good reasons to monitor. 1-Real-time visibility of your IS and targeted informations Real-time control of IS and its components and dashboards adapted to user profiles for performance monitoring.  2-Decrease of IT service interruptions IT monitoring automation to guarantee IT service continuity that serves Business performance. 3-Better IT incident management Alerts facilitating risk […]

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5 topics to consider before launching a monitoring project

Through experience, we know that many monitoring projects start when an intern arrives in the company (it’s even how Centreon was born) and is put under the orders of an overworked “adminsys” who follows the project as best they can. With Enterprise and business digitization, IT monitoring has become as crucial as critical for enterprise […]

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Contribution management and feedback to contributors

contribution management

As you know, Centreon is an open source solution. The software sources therefore remain open and accessible on development platforms such as GitHub. Under the license applied to Centreon sources, you can all read them, analyze them, and why not modify them. You can correct a problem, improve the solution, or even add new features […]

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The preconceived ideas about monitoring we would like to see the back of (because they’re 10 years out of date …)

monitoring

Between the fans, those who find the subject complex, and those who only have a limited use for it, monitoring is still too often the victim of preconceived ideas from the turn of the century. Viewed as a technical subject instead of a business subject, monitoring is often reserved to a small group of users […]

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How can you use your IT monitoring indicators to provide a business view? 4 questions to Etienne Gautier

The digital revolution has resulted in Business management having massively computerized tools to work with, leading to a large number of questions on a daily basis. How can these users get the answers to questions on subjects as essential as CRM availability or the availability of their emails? How can your monitoring indicators be used […]

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What if your IT monitoring tools let you give your users more autonomy?

Monitoring tools

Monitoring tools are above all intended for IT professionals so that they can secure and automate their information system monitoring. But not only…

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Best Practices: 5 good reasons to opt for an IT monitoring software program which interfaces with your information system

IT monitoring software

Openness and interoperability have become undeniable key criteria for many IT decision-makers. Monitoring has not escaped this trend. Choosing an IT monitoring tool capable of easily communicating in almost real-time with an information system is all the more important since new generations of IT monitoring tools provide increasingly rich data and analyses. Here are five […]

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You like Nagios? You will love Centreon!

When presenting our open-source IT Monitoring solution we’re often asked about how we position ourselves against Nagios®. After all, we started as a company in 2005 by developing an open-source web interface to the then-leading solution that did so much to democratize IT Monitoring. And although we forked Nagios® seven years ago to improve on […]

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Best practices: 10 good reasons to use IT monitoring data with dedicated BI tool

IT monitoring

IT monitoring tools allow ISD to collect a large amount of data, on a continuous-flow basis. These data are mainly used to make equipment and infrastructure monitoring easier. They also represent a valuable source of knowledge being analyzed and translated into indicators and reports thanks to a dedicated business intelligence tool such as MBI Centreon. […]

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BEST PRACTICES: how your IT monitoring system can help you to reduce the number of calls to the helpdesk?

IT monitoring

With an IT monitoring system implementation, the IT department easily collects data on the status and availability of its various IT equipment. The graphic visualisation of collected data, combined with modeling applications status for each business division, becomes an excellent tool to significantly reduce level-one helpdesk calls to your technical support. Let us introduce you […]

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