Performance, whether business or technical, is vital to any organization. And yet, SaaS performance is often overlooked, despite being a key factor to team efficiency and employee well-being. This blog post reviews some of the key aspects of monitoring digital user experience which provides insights into the performance of SaaS applications.
Promising agility, rapid deployment and flexibility, SaaS applications seem to have it all. A reality reinforced by the massive adoption of remote work. And yet,the performance of SaaS applications is often questioned when user experience is degraded. Slowdowns, latency, unavailability, according to a study conducted by NTT Global Services in 2021, more than 4 out of 10 employees complain of their SaaS applications’ persistent poor performance. More importantly, 39% of users experience problems that would not even be detected by IT teams because they lack visibility into SaaS application performance.
Eliminating SaaS blindspots
Thanks to SaaS, organizations and their employees can focus on their core business, as the development, management, and maintenance of SaaS applications are operated by the solution providers themselves. But this also causes a visibility problem.
Because there are so many players in the application value chain, and because each application has its own performance indicators, IT teams do not have a consolidated view of SaaS performance.
- Lack of control over the hosting infrastructure,
- Systematic encryption hinders data traffic analysis,
- Scattered distributed platforms …
There are many factors that are likely to affect SaaS application performance and, more importantly, imped its continuous optimization.
Get back on track
Beyond the monitoring issue, you need to redefine SaaS application performance criteria based on a functional framework that offers:
- Visibility into the digital experience, wherever the employee is,
- Total traceability across the network,
- Real-time alert when performance degrades.
All these indicators help create the ideal conditions for constantly renewed and optimized digital experiences.
With its DEM (Digital Experience Monitoring) extension, Centreon pushes the limits of IT monitoring by integrating the customer and user experience dimension. Ask for a demo today.
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To go Further
- Should you extend IT infrastructure monitoring with DEM? This important question is being considered in many organizations looking to ensure they can track both network health and UX performance, no matter where and when users are consuming the organization’s IT services. Should you be also concerned about this? Learn more with article.
- And if you’re wondering if combining IT monitoring with DEM applies to your industry, read this blog.