Centreon is expanding its IT monitoring capabilities to DEM so CIOs can better control the user and customer experience, as organizations more than ever depend on hybrid, multi-cloud, and self-hosted infrastructures.
Paris & Toronto – February 2, 2023 – Centreon, the reference partner for digital performance monitoring is expanding its IT monitoring capabilities to Digital Experience Monitoring (DEM). Monitoring the performance of end-to-end IT services is no longer enough to provide insights on business performance, it is now essential to also monitor the quality of the user experience, whether employee or customer.
With the rising popularity of telework, cloud migration, and tSaaS options, SD-WAN architecture deployments are becoming the norm, requiring a higher level of visibility and therefore stepped-up IT monitoring, including DEM.
By using business UX scenarios based on synthetic tests tailored to the organization and collecting real user transaction data, IT teams can identify issues and even prevent potential service degradation, guaranteeing optimal access to critical applications.
According to a 2020 study,1 poor IT user experience (with office automation technologies, for example) can cost organizations up to 100 hours of work per employee annually. The productivity gap can only widen as digitization initiatives and new collaborative methods (i.e., teleworking) multiply.
Gartner estimates that by 2026, at least 60% of Infrastructure & Operations teams will use digital experience management to measure application, service and endpoint performance from a user perspective, up from less than 20% in 2021.2
Julien Mathis, CEO of Centreon explains, “By integrating Digital Experience Monitoring into our solutions, Centreon enables a deeper application performance awareness, objective and perceived. In fact, this is how we combine two perspectives, the human’s and the machine’s. Informing on the performance of systems (network, cloud and non-cloud, applications, and business processes) has always been at the core of Centreon’s mission. We now want to correlate this information with the user experience so that these experiences are always optimized. For organizations, this positively impacts team performance and ultimately, financial results. .”
Centreon relies on the technological expertise of Kadiska, the SaaS platform for digital experience monitoring, to integrate digital experience management into all its solutions.
1 The Experience 2020 Report
2 Market Guide for Digital Experience Monitoring
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from cloud-to-edge. Privately held, Centreon was founded in 2005 with roots in open source software. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors and works closely with channel partners to deliver these solutions globally. Its head offices are located in Paris and Toronto, with sites in Geneva, Luxembourg, Milan and Toulouse and sales presences in London. For more information, visit centreon.com.