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Definition Service Mapping

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Glossary Service Mapping

Definition

Monitoring IT services as a composite by grouping all the underlying infrastructure components, identifying their logical relationship and mapping dependencies to identify causality. Facilitates root-cause analysis, keep track of Service Level Agreements, report on IT Services MTTR or MTBF.
The BAM extension of the Centreon platform allows for extensive Service Mapping.

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Observability

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AIOps

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Case study: Métropole de Bordeaux

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Case study: French departmental council of Haut-Rhin

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Case study: Fondation de France

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Case study: OPT New-Caledonia

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