As part of an extensive service portfolio, the Chilean IT service provider leverages Centreon to help clients centralize IT monitoring and apply ITIL best practices.
Toronto, Canada, April 22. Based in Santiago, Chile, Conytec builds long-term client relationships, many dating back to 2003, when the company was founded. These relationships are sustained by a complete IT service portfolio, which spans consulting, IT architecture and database design, IT Operations and management outsourcing (ITIL-based), and the implementation of SaaS solutions. With IT infrastructure monitoring becoming a crucial part of managing successful digital businesses, Conytec’s clients were asking for the service for end-to-end IT support. Conytec was already familiar with the open source edition. Responding with agility to the growing need for centralized IT management, Conytec naturally chose Centreon, a best-practice-based IT infrastructure monitoring platform. To support the IT monitoring of a growing number of businesses in South America—the company also operates in Peru, Conytec now uses the Centreon platform, centralizing IT monitoring through a SaaS portal, as part of a holistic service management package.
“Our clients typically have a complex, geographically distributed IT environment, with a combination of legacy infrastructure and cloud technologies. In that context, centralization is important, and so is relying on a single Managed Service Provider for holistic support,” explains Luis Cartes, manager of consulting services at Conytec. “Integration means clients save precious time when there are issues, and so do our teams using the Centreon IT infrastructure monitoring platform, leaving them with more time to provide additional value.”
Conytec will start harnessing the advanced functionalities of the Centreon platform, including service mapping and business-centric monitoring capabilities, introducing more clients to the benefits of smart monitoring. The company implements and improves ITIL processes, which can also be enhanced with the adoption of the Centreon platform: it can be part of the implementation of a new event management process, for example.
“We’re pleased to partner with Conytec, building lasting relationships through holistic, business-aware IT monitoring and future-ready IT operations,” commented Romain Le Merlus, Co-Founder and CEO, Centreon North America. “The Centreon platform enables collaboration between Service Providers and their clients with a single source of truth for IT operations, an essential element for today’s digital business.”
As Conytec continues to expand their full IT service capabilities, Centreon has become a strategic partner. Conytec is in the process of certifying a dozen consultants, the Centreon platform featuring in their business development plan. “Our partnership with Centreon provides a fantastic opportunity to deepen our IT monitoring expertise, through the certification program, presale, onboarding, and the constant exchange of technical information,” concludes Luis.
More information on Conytec can be found here: www.conytec.com
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Privately held, Centreon was founded in 2005 as an open-source software framework. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Centreon is headquartered in Paris and Toronto, with sales offices in Geneva, Luxembourg, and Toulouse. For more information visit centreon.com.