The managed service provider based in Sao Paulo, Brazil is using the Centreon platform for smarter IT Infrastructure monitoring.
Toronto & Paris – April 21, 2020 – ITS Soluções, a full-service managed service provider (MSP) based in Sao Paulo, Brazil chose Centreon as the solution of choice for smart IT monitoring. ITS Soluçoes’s mission is to sustain innovation journeys through a complete scope of IT services that help businesses automate the management of their IT, ensuring agility and the creation of value.
Long-time users of Centreon, ITS Soluções transitioned to Centreon’s enterprise platform to bolster their IT infrastructure management services portfolio. They use it to collaborate with enterprise clients, giving access to customized dashboards and KPIs that track the status and performance of IT service, from availability to user experience. Their clients have at their fingertips essential insights to respond to any issue slowing the business.
“We serve a diversity of operations, but whether our clients are in finance, insurance, media, retail or any other sector, the need is the same: accelerating the management of IT infrastructure,” explains Marcilio Henrique Lage Machado, founder of ITS Soluções. “Our role is to enable agility through a complete scope of services, many of which are automated and delivered through a client portal.” With its high degree of ITOps integration, the Centreon platform provides clients with full and timely visibility on the IT service being delivered to users and customers. “Adding those capabilities is an essential part of providing strategic support, creating value and retaining business,” concludes Marcilio.
By Choosing Centreon, IThinkUPC delivers value-added services to their clients, both Infrastructure & Operations management services including IT monitoring as a service as well as consultancies and projects “IT Monitoring is a very important part when it comes to detecting problems in the different components of an IT service and allowing a quick recovery response, either manually or automatically. Centreon allows us to get a clear and end-to-end vision on IT performance, from the deepest layers of an IT system up to the business services level of the organization. With its wide range of connectors and integration facility with other tools, Centreon allows us to create customized solutions for each client’s environment, such integrations with ITSM and event-driven automation tools,” explained Jordi Valls.
By using Centreon (community version) for a few years as a core tool for their internal monitoring, as well as helping to implement it to some of their customers, IThinkUPC has offered monitoring as a Service, executed different kind of projects (assessment, migration/updates, integrations and support) and gained experience in Centreon solution.
“We are really pleased to partner with IThinkUPC in Spain. With their Centreon knowledge, they offer IT consulting with a high level of expertise and more value to their customers. With this partnership and their expertise in IT monitoring, IThinkUPC strengthened their service portfolio in IT Consulting as well as Cloud & Managed Services, as they did, for example, with AWS in terms of cloud services.” commented Marc-Antoine Hostier, Chief Revenue Officer at Centreon.
“Becoming partner with Centreon represents a huge recognition of our expertise. The Centreon solution has also well evolved over time and currently offers ideal benefits. We really appreciate Centreon’s ability to monitor the entire IT infrastructure from cloud to edge. In addition, we especially value the quality of its technical support, an important point to consider when IT monitoring becomes so critical for organizations to ensure the highest level of service delivery and operational performance,” concluded Jordi Valls, Business Manager Cloud & Managed Services at IThinkUPC.
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructures, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse.
For more information, visit www.centreon.com