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How to help ITSM and business operation teams gain a common perspective to align IT with business?

Blog How to help ITSM and business operation teams gain a common perspective to align IT with business?

Ensuring the efficiency of enterprise business operations has much to do with understanding their relationship to real-time IT operations and service performance delivery.
That’s how Centreon BAM makes IT monitoring count for business-IT stakeholders. It measures real-time operating vitals from masses of monitored data, aligned with ITIL practices, to make sense of crucial correlations between service delivery levels and dependent business activities.
Centreon BAM helps ITSM and business operations teams gain a common perspective for required SLA, OLA and UC to drive service quality improvements.

Here are 5 vital reasons for Centreon BAM.

1-Proactive management of service-level engagements and thresholds

Manual configuration to weight KPIs on availability management and performance delivery according to SLA, OLA or UC.

2-Response-level priorities become obvious

Leverage real-time tracking of relevant IT health status, warning and critical thresholds – indicators displayed up to the second.

3-Root cause analysis is enabled

Shows multi-level information drill-down according to pre-structured operational KPI groups, by database, by load-balancers, by security, by user access, etc.

4-Get a better understanding

Better understanding service delivery implications by correlating the calculated Centreon BAM KPIs with APM or QoE metrics.

5-Strengthening of IT’s relevance to management

Demonstrate short-term and long-term value to incorporate a business operations perspective – made easier with the intelligence capabilities of sister module, Centreon MBI.


If you want to learn more about Centreon BAM, click here: Centreon BAM.


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