ITIL-centric metrics that align IT service delivery with business needs
Align IT with business
Centreon BAM (Business Activity Monitoring) helps ITSM and business operation teams gain a common perspective to align IT with business needs.
Based on ITIL practices, it measures real-time IT operating vitals from Centreon-monitored data to show crucial correlations with service performance.
Easily manage your IT operations and prioritize the service delivery requirements through our proactive tool. Making IT count for business operations becomes a given.
KEY ADVANTAGES OF CENTREON BAM
Proactive management of service-level engagements & thresholds
Manage proactively with configuration to weigh KPIs on availability management and performance delivery according to SLA, OLA or UC.
Response-level priorities become obvious
Leverage real-time tracking of relevant IT health status, warning and critical thresholds – indicators displayed up to the second.
Root cause analysis is enabled
Shows multi-level information drill-down according to pre-structured operational KPI groups, by database, by load-balancers, by security, by user access, etc.
Get a better understanding
Discern service delivery implications by correlating the calculated Centreon BAM KPIs with APM or QoE metrics.
Strengthening of IT’s relevance to management
Demonstrate short-term and long-term value that transcends silo-ed IT views – made easier with Centreon MBI for intelligence reporting.