Designing a Connected ITOps Monitoring Experience

We recently discussed the keys to a connected ITOps monitoring experience. This is a short list to recap how you can design the type of ITOps monitoring experience that will sustain effective collaboration, shorten incident resolution times, constantly improve IT service and organizational performance.  

1. Build with integration in mind. Integration and interoperability should be the guiding principles as you design your ideal ITOPs monitoring platform. You may want to start with an assessment of your current capabilities

2. Integrate requirements from other IT teams. Knowing what your colleagues in the IT department—and even in LOBs look for in terms of metrics and KPIs is the key to build a centralized, collaborative IT monitoring platform that will provide real value—from reducing time to repair, optimizing performance and operations, to facilitating innovation blitzes and automation.  

3. Say no to silos. It may be tempting to allow for some teams to keep legacy or niche tools, even if that habit results in data silos and blind spots. But if a tool cannot be cost-efficiently integrated into a shared, common platform, then it does not contribute to the seamless observability platform you are trying to build. Your best shot at promoting cross-functional collaboration while allowing for flexibility is to select an open source-based platform that’s API and connector-driven to easily interlock with a range of current and future specialized tools.  

4. Automate monitoring and support other automation initiatives. Limit time spent on manual configurations in an ever-changing IT environment—it’s one thing to monitor everything but quite another to manually manage an extensive monitoring scope. Auto-discovering changes and applying ready to use templates enable automation at the ITOps monitoring level. You can also support automation initiatives by feeding relevant telemetry data into automation tools using a set of APIs. 

5. Connect IT with business. Connect infrastructure and business views—It’s the second level of integration found in connected ITOps monitoring platforms. Map the infrastructure and equipment supporting essential business services and correlate IT-centric data to higher level, user-focused KPIs, which have been defined with key stakeholders and application developers.

6. Connect with LOB colleagues and customers. Interconnect your monitoring platform with other domains, such as CX and other advanced performance analytics to provide the insights that will make the business thrive, effectively bridging the gap between IT and business. 

7. Connect with business performance analytics. Feed qualified, business-relevant events and metrics from the ITOps monitoring platform into your corporate business analytics solution, for constant, real-time organizational performance optimization. As your organization adopts AIOps and ML capabilities, the insights will contribute to self-optimizing organizational processes and performance.

Read the other blog posts in the ITOps connected monitoring series

TAKEAWAY

The pillars of a connected ITOps monitoring experience:

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