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User Stories

Centreon Blog – Here are all the blog posts related to the “User stories” category. Enjoy your reading!

Normandy hospital consortium automates monitoring for strengthened IT service reliably and care journeys

“With Centreon, we completely redefined how IT monitoring is done. Rather than reacting to issues, we can now prevent them. Our IT system’s reliability has improved and so did our peace of mind, monitoring a multi-site and multi-platform environment. Our availability rate is now reaching 99.8%. The drop in IT incidents is helping safeguard our […]

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Manchester University NHS Trust Foundation relies on Centreon for optimal IT health across multiple hospital sites

“In the context of acute healthcare, IT service must be failproof. Across hospital sites, Centreon makes it easy for us to diagnose issues from their onset. We can customise it at will, building our own checks or leveraging time-saving templates. When you factor in the hundreds of powerful Plugin Packs, Centreon is a highly affordable […]

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Automotive industry leader ZF Group paves the way for the future of its digital transformation with an innovative IT Monitoring Platform

“As an innovation-focused company, we wanted our monitoring platform to support future growth and transformation to cloud systems, enable automation and offer a central access point for a complete overview of our complex IT environment,” – Frank Nagel, Head of IT Service Management Platforms, ZF IT.   The project in a nutshell  Business objectives Get […]

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IT Soluções uses Centreon to accelerate the digital journey for Brazilian enterprises

“With Centreon we help clients in so many ways—we help them make the most of their IT environment, we help them save time and money managing IT, and ultimately, we help them understand the value IT provides to the business.” Giancarlo Trentini, Sales director, ITS Soluções, and PressPlay co-founder. The project in a nutshell   ITS […]

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Customer experience leader Ascensos seamlessly monitors PCI compliant global call centre operations

“As a state-of-the-art and fast-growing outsourced call centre operation, we constantly add new IT services. I now save up to 50% of the time I used to spend on configuration by leveraging Centreon’s Plugin Packs. Our ability to serve our clients’ customers depends on flawless configuration and this is the primary advantage Centreon brings us.” […]

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MEANQUEST relies on Centreon to offer clients the best of IT monitoring

“We have expanded our service offerings with new and increasingly customized services, which integrate infrastructure monitoring with Centreon. We transitioned from using an in-house open-source Centreon solution to integrating the Centreon MSP solution into our service portfolio, to better support steering committee discussions and communications with general management.” – Nicolas Crozat – Director of Services […]

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With Centreon, the Institut Florimont guarantees an optimal digital learning experience for 1,600 students

“Before adopting Centreon, identifying and anticipating incidents could be challenging. Now, we’ve extended the monitoring scope and manage the IT environment with more accuracy. We can respond faster in guaranteeing IT quality because we are supported in our diagnostics. Thanks to Centreon, we have developed a new work approach based on anticipation and proactivity.” — […]

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Multicloud MSP ITS Integra uses Centreon as a unique platform to monitor all their client environments–from cloud to edge

 “Thanks to the Centreon IT monitoring platform’s flexibility and scalability, we meet our clients’ latest IT and business requirements. Using just one solution, we manage legacy and cloud environments, automate all our processes, and provide highly visual dashboards to technical and managerial profiles alike.” – Thierry Del-Monte – Director of Engineering – ITS Integra. The […]

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TFO chooses Centreon as the starting point of a visibility culture, leveraging better collaboration and reporting capabilities

“In TFO’s sophisticated digital environment, IT monitoring plays a key role in delivering superior digital experiences to users—and so does, logically, our ability to report on IT service quality accurately and meaningfully for constant optimization. The need for improved communications on IT is what drove us to choose Centreon.” – Sylvain Le Pichon, Director, Infrastructure […]

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CCMA migrates to a modernized and more secured IT monitoring platform

“Broadcasting being an essential public service, our migration project needed to be failsafe. Working with IThinkUPC and the Centreon IT Edition, we were able to launch our new IT monitoring platform with full confidence, with exactly the right configurations, and today, the ability to build on a more secure and scalable IT monitoring platform.” – […]

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From the field: Optimizing ITOps with Immersive Monitoring

Solutionbox is a one-stop IT service provider based in Salzburg, Austria which was founded in 2004. The company’s 50 employees live by a very simple rule: deliver the right IT solution to each and every client. In 2020, the company became a Centreon partner and developed their first project with the Centreon Business Edition. This […]

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Econocom uses Centreon monitoring to guarantee client infrastructure compliance

“Centreon monitoring is a standard feature within our Econocloud and PowerCloud packages. Through this integration, we can offer more value adding services to our customers. Centreon supports the daily management of our client accounts and compliance reporting.” – Sébastien Missenard, PSF Director, Econocom Luxembourg. The Econocom project in a nutshell: Providing new services and ensuring […]

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FM Logistic relies on Centreon for constant IT availability and managing digital challenges in the supply chain

“IT is an integral part of service in our business. Choosing Centreon brought us the benefit of a single, centralized monitoring platform to oversee a hybrid IT estate. We have improved visibility and proactivity in ensuring the right data is available at the right time, the key for optimized customer experience.” – Olivier Hamel, DSI […]

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Hub One relies on Centreon to guarantee the quality of its managed services and enhance customer experience

“We must therefore ensure a high level of IT service delivery, a rigorous level of security, and guarantee our clients easy access to visualize their managed services, as their operational excellence, business results and reputation depend directly on the quality of the IT services they delegate to us.” – Morgan Berton, Head of Monitoring at […]

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A word from an expert: Transforming IT monitoring to meet customer experience requirements

Loïc Fontaine, a Centreon partner since 2014, shares his observations and analysis on the new role played by IT monitoring in serving the customer experience. Loïc noticed that his clients’ expectations and practices in terms of IT monitoring have significantly evolved from purely technical monitoring to indicators and uses that are entirely focused on the […]

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Retail: the new role of IT monitoring for successful customer experiences

Yann Beulque is the Monitoring Team Leader at our partner ADN Consulting which has many international clients in the retail sector (supermarkets, DIY, distance selling, clothing, etc.). The customer experience is at the heart of the changes in this sector, which has had to evolve and hybridise its IT in order to cope with a […]

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Healthcare: when IT monitoring helps to streamline and secure the patient care journey

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IT monitoring around the clock: How Centreon is supporting a business that never goes to sleep

“With global operations spread across continents and time zones, our business is always on and is highly dependent on service availability. We don’t just sell software, we promote exceptional customer experiences, and we have to walk the talk. One simple IT glitch is enough to start a chain reaction that will be felt from one […]

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How IT monitoring helps NGOs face human, financial and logistical challenges

Centreon, retour d'expérience, supervision informatique

How IT monitoring helps NGOs face human, financial and logistical challenges, maximizing availability of crucial infrastructure and software on humanitarian missions.  The digital revolution is bringing Non-Governmental Organizations (NGOs) new IT challenges to contend with. Julien Brun, Field Infrastructure Deployment Coordinator at the French headquarters of Action Contre la Faim (ACF, Action Against Hunger) strives to ensure […]

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Centralized monitoring contributes to improving the delivery of public services in a metropolitan area

Centralized monitoring of shared IT resources contributes to safeguarding operational capabilities for 1,500 municipal personnel, improving the delivery of public services in a metropolitan area. “Auvergne Metropole is a metropolitan area in the center of France. The municipal organization is responsible for a large scope of public services, with highly integrated operations. Each responsibility area […]

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How IT monitoring supports École Polytechnique organizational excellence, a world-leading tech graduate school

“Public service, quality of delivery and user experience are our core values. About 6,000 people depend on constant IT service on campus: teachers, students, researchers, start-up incubation and acceleration program staff… We’re responsible for an extensive network that’s very much like a city grid. IT monitoring is critical to ensure everyone gets optimal service.” – […]

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Amer Sports reinforces the management of its digital value chain

Amer Sports reinforces the management of its digital value chain through centralizing infrastructure monitoring for 20 IT-critical locations. Amer Sports is a global player in the sports equipment market present in 51 locations around the world with favorite brands such as Wilson, Salomon and Arc’Teryx. The company wanted real time visibility on the state of […]

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Pixagility: when IT Monitoring helps to provide seamless video broadcast experiences

With its unique technological expertise, Pixagility helps European and African broadcasters enhance video content for their audiences. Pixagility uses Centreon Business Edition to provide seamless video broadcast experiences – from infrastructure to viewers’ screens With its unique technological expertise, Pixagility helps European and African broadcasters enhance video content for their audiences. Considering that even the slightest lag […]

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With Centreon EMS, French Department of Justice supports Users and Agile Transformation

French Department of Justice Monitors 90% of IT System Through a Centreon EMS Centralized Solution to Support Users and Agile Transformation. “Since we adopted Centreon, all teams share the same IT monitoring solution and work practices. This has enabled us to monitor 90% of the Justice Department’s IT system—helping improve availability. As well,  as part […]

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Insights Into What Customers Really Think About Centreon

Centreon, IT monitoring, Centreon user reviews

Guest Article By Author Zisse Hanfling-Mueller As a member of the IT Central Station team, Zisse applies the creative passions and organizational skills to the IT platform. With a degree in communications and graphic design, she enjoys working in the professional enterprise technology space. — In 2018, our team at IT Central Station reached out to […]

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Publicly listed French automotive distribution leader, Groupe PAROT leverages Centreon for improved operations visibility and proactivity

Groupe Parot is a distributor of consumer and commercial vehicles, offering 15 brands including Ford, BMW, Mini, Mazda, Mitsubishi, Fiat, Alfa Romeo and Jeep. The company has been in business for over 40 years. In 2016, Groupe Parot became the first publicly listed automotive distributor on the Euronext stock exchange (ALPAR). Since then, the company has […]

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NC2, a Managed Service Provider that is part of global group Visiativ

NC2, subsidiary of Visiativ Group, reinforces its commitment to clients by making Centreon a standard feature of managed services agreements. NC2, a Managed Service Provider (MSP) that is part of global group Visiativ, has made the IT monitoring solution Centreon  a standard feature of all its service agreements. Counting over 15 years of existence, NC2 chose to […]

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New Value, New Growth: Expanding IT Monitoring Consultancy, Lolokaï Conseil Strengthens Partnership with Centreon to Boost its Service Offering

IT Operations Management

In this interview with Centreon, Loïc Fontaine, Owner and Technical Director of Lolokaï Conseil, a France-based IT monitoring consulting boutique with clients as far as the South Pacific, and a long-time Centreon convert, shares his approach to building his business. Lolokaï Conseil offers expert IT monitoring services based on Centreon’s software solutions, as well as […]

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Case study: Métropole de Bordeaux

From task oriented to strategic: Bordeaux Métropole leverages Centreon to unite IT teams around common practices, centering efforts on creating value for the entire organization. Business challenges Centralizing IT monitoring in a heterogeneous and distributed perimeter Easily evolving the perimeter, as municipalities opt in the shared services provided by the urban community Using an open […]

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Case study: Agri-Food Sector

A market-leading international cooperative group adopts Centreon to implement an innovative, company-wide monitoring process. The result is real-time visibility into their entire IT system and streamlined IT practices. Customer Context The client is a global player in the agri-food sector relying on their IT department to deliver continuous, impeccable service to a 10,000-strong workforce covering […]

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Case study: French departmental council of Haut-Rhin

By centralizing its monitoring with Centreon, the departmental council of Haut-Rhin (France) increases its productivity and proactiveness! Challenges Replace multiple platforms, monitoring hardware only, with a single monitoring solution Centralize monitoring and provide better user service Increase visibility to improve technical services and business application availability Rationalize production resources Solution : Centreon Customer Benefits Productivity […]

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Case study: Fondation de France

Centreon’s IT monitoring solution helps Fondation de France achieve its goal of efficiency, traceability and transparency. Challenges Guarantee visibility across Fondation de France’s entire IT process Standardize monitoring to optimize the work of the IT team Provide information and communicate transparently about the service’s activity Solution : Centreon Customer Benefits Centralization of data which facilitates […]

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Case study: OPT New-Caledonia

The Office of Post and Telecommunications of New Caledonia has implemented a real-time centralized monitoring with Centreon. Challenges Implement a centralized monitoring for the company (dedicated team and software platform) Provide an overall view in real time of the business activity Deploy the project successfully in an initial scope that includes the Telecoms Division, IT […]

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Case Study: The Pierre & Vacances – Center Parcs Group

Thanks to an enlarged and accessible IT monitoring system, the Pierre & Vacances Center Parcs Group speaks the Business language. Challenges Centralizing monitoring for nearly 300 sites in France and Europe Having a single entry point to control the indicators Extending the analysis and monitoring Providing indicators and reporting readable to business users and top […]

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