“To provide clients with superior service quality in a follow-the-sun model, we rely on Centreon’s flexibility, powerful capabilities and interoperability. We can more easily anticipate anomalies, we can resolve breakdowns more quickly, and we can continuously evolve our monitoring system to meet the needs of our customers.”Mathieu Quéré, REST Solution founder and CEO
The project in a nutshell
The MSP’s business objectives:
- Ensure clients enjoy full IT availability, around the clock and around the world
- Provide worldwide support to ITOps, 24/7/365
- Inspire IT governance excellence through innovative IT monitoring solutions
- Meet emerging client needs through constantly adopting the latest tools and best practices
The MSP’s ITOM needs:
- Accelerated IT monitoring deployment no matter the infrastructure type (i.e., cloud, hybrid)
- Remotely monitor the distributed architecture their clients deploy
- Leverage an ultra-flexible IT monitoring solution to seamlessly adapt to client needs
- Enjoy superior integration capabilities to connect the IT monitoring solution with a range of widely used platforms (i.e., ITOps, ITSM, DEM, observability)
The solution: Centreon MSP edition
- Improved understanding of incidents through graphical visualization
- Faster and more efficient issue resolution and recovering
- Seamless monitoring solution deployments in distributed architectures
- More time to focus on the customer rather than on maintenance
- Monitoring pricing aligned to the MSP’s business model
REST Solution is an IT support and services company that has made worldwide, high IT availability its core business. Its mission is to provide organizations 24/7 IT services and levels 1, 2, and 3 technical support in 5 languages—no matter where their business is unfolding across the globe. REST Solution experts have developed an extensive IT monitoring expertise, guaranteeing high IT availability for always on IT operations, especially through the company’s network operation centers (NOC). “We serve multinationals, enterprises, SMEs and IT-focused businesses which all have one common, crucial need: maintaining IT operations in multiple sites spread all over the world,” explains Mathieu Quéré, REST Solution’s founder. “Our NOCs continuously monitor our clients’ IT infrastructure performance, maintaining constant visibility as well as detecting and resolving network issues as quickly as possible.”
REST Solution is an MSP spanning cloud, data centers, and hybrid infrastructures managed services. The company’s purpose is crystal clear: support IT convergence and superior needs for IT availability, 24-7-365.
REST Solution provides highly customized services—meeting needs that are unique to each client. To ensure such tailored, critical support, counting on a flexible, powerful and automated IT monitoring solution is essential, and thus, the Centreon platform appeared as an obvious choice.
Centreon’s advanced functionalities simplify IT monitoring implementation, enable teams to anticipate issues and can tailor IT monitoring to each client’s exact needs. The auto-discovery feature streamlines and automates IT monitoring deployments. In addition, the solution transparently monitors everything, through connectors (Plugin Packs) and integrations (API-based), a major asset that’s counted upon daily. “We remotely monitor any type of architecture—cloud, on premise, or network. It does not matter whether it’s AWS, Azure, or VMware: Centreon monitors it all, including hybrid and highly distributed environments. We also really appreciate the ability to interface the monitoring solution with Cisco Meraki using the API.”
The solution’s graphical approach makes it even more appealing because it provides a deeper understanding of incidents. Centreon also facilitates issue resolution. As Mathieu concludes: “Using Centreon improves the team’s efficiency and shortens MTTR (mean time to resolution). This frees up time that we can better invest towards optimizing our client’s IT performance, and improve client service delivery rather than managing maintenance issues.”
The full story
REST Solution is an IT support and services company that has made worldwide, high IT availability its core business. To meet the requirements of organizations with multiple sites around the globe, the company relies on the Centreon solution to streamline and automate the monitoring of their clients’ IT infrastructure, to better understand and anticipate issues, as well as provide clients with a business understanding of their IT. REST Solution is both a Centreon Partner and a Centreon MSP Edition user which it utilizes for its managed services activities. REST Solution also uses Centreon to add value to its follow- the-sun service offering, leveraging the IT monitoring solution’s customization capabilities to meet unique client needs.
REST Solution: Peace of mind in managing IT infrastructure
Founded in 2016, REST Solution is an IT support and service company relying on an IT engineering and IT support expert team to provide a full range of customized and remote IT services. REST solution is committed to serving organizations in five key business areas: cloud and managed services (MSP), network operating centers (NOC), technical support, IT governance, and consulting.
Active in Asia, France, and Australia, the company’ service center and core team are based in the Philippines. No matter where an organization operates in the world, REST Solution’s team can provide 24/7 IT services as well as the level 1, 2, and 3 technical support in 5 different languages. REAL Solution’s team has built a solid IT monitoring expertise guaranteeing organizations high IT availability on a follow-the-sun model, especially through the company’s NOC offering. Mathieu Quéré, REST Solution’s founder explains:
“We serve multinationals, enterprises, SMEs and IT-focused businesses which all have one common, crucial need: maintaining IT operations in multiple sites spread all over the world. Our NOCs continuously monitor client IT performance, ensuring total visibility and most importantly, detecting and resolving network issues as quickly as possible.”Mathieu Quéré, REST Solution founder and CEO
Infrastructure availability wherever the sun rises
REST Solution diversified its service portfolio to include managed services (MSP) for cloud, data centers, and hybrid infrastructure, pursuing a clear objective: IT convergence. As Mathieu explains:
“We offer 24/7 services to a diverse range of business operations—from multinationals to SMEs—but all require superior IT availability, 365 days a year. We’re a French company that chose to be headquartered in the Philippines so we could meet global expectations, and because we found here a rich pool of IT talent and dedication to service.”Mathieu Quéré, REST Solution founder and CEO
REST Solution’s services are customized, so no two clients require the same type of support. Some need to outsource all of their IT management, while others keep part of the job in-house. For other clients, REST Solution ensures IT availability for over 90 sites spread across the globe.
To provide such tailored, critical support, counting on a flexible, powerful, and automated IT monitoring solution is essential, and thus, choosing the Centreon platform was an obvious choice.
Mathieu himself had been relying on Centreon for over 15 years, appreciating the solution’s flexibility, reliability, as well as Centreon’s innovation capabilities, which were particularly helpful to him in recent years. When Mathieu founded REST Solution, he naturally turned to the Centreon solution:
“We already had strong in-house Centreon expertise, so it was natural to rely on this solution for high quality IT monitoring. Centreon’s rich functionalities and its reliability were also key incentives motivating our choice. Moreover, Centreon is backed by an active user community and presents a diversity of monitoring connectors (Plugin Packs) which add flexibility and efficiency to our processes.”Mathieu Quéré, REST Solution founder and CEO
Less maintenance, more time to focus on optimizing IT environments
What Mathieu particularly appreciates are Centreon’s advanced functionalities which simplify IT monitoring implementation, anticipate failures, and adapt to each client’s specific needs. With Centreon, IT monitoring deployment is simplified and automated leveraging in particular the auto-discovery engine. In addition, monitoring connectors (Plugin Packs) and API-based integrations make for a highly interoperable platform, which makes a huge difference on a daily basis:
“We remotely monitor any architecture type (cloud, on premise, network), AWS, Azure or VMware… Centreon covers the full range of diverse, hybrid, and distributed environments. We really like being able to interface the Centreon monitoring solution with Cisco Meraki, using the API.”Mathieu Quéré, REST Solution founder and CEO
The solution’s graphical approach makes it even more appealing because it favors a deeper understanding of incidents. Centreon also facilitates issue resolution.
“Overall, using Centreon improves the team’s efficiency and shortens MTTR (mean time to resolution). This frees up time that we can better invest towards optimizing our clients’ IT performance and improving service delivery rather than managing maintenance issues.”Mathieu Quéré, REST Solution founder and CEO
Centreon MSP Edition’s added value: Superior flexibility and scalability
REST Solution’s business depends on its capacity to adapt services to each client, maintain a diversity of IT environments in top condition. The agility and automation which Centreon provides, enable REST Solution’s teams to meet the highest service expectations. Mathieu Quéré mentions another key Centreon advantage, and not the least:
“We particularly appreciate Centreon’s usage-based fee model. While most software providers will charge you based on the number of users, Centreon truly adapts to our MSP business model, up to the fee structure we use to bill our clients.”Mathieu Quéré, REST Solution founder and CEO
An additional advantage of the Centreon’s solution, which Mathieu masters completely, is that it allows for the continuous optimization of IT monitoring systems. REST Solution plans to interface Centreon with their ITSM solution to automatically generate tickets and provide clients with business insights, which they’ll be able to access through the IT monitoring platform.
REST Solution is also pleased with Centreon’s technical support, which they revert to daily.
“We have an excellent relationship with the Centreon team and I’m very satisfied with the technical support we get. This is a dealbreaker for an MSP, as we’re expected to offer clients superior service levels. Centreon is responsive and efficient, which is crucial for us to serve high IT reliability needing clients, 24/7, anywhere in the world.”Mathieu Quéré, REST Solution founder and CEO
To go further
- Learn how MSPs around the world use the Centreon solution: ITS Soluções, Meanquest or ITS Integra.
- SaaS or Self-Hosted Monitoring? If you’d like to conduct a careful TCO assessment, don’t go it alone — read our latest expert content “IT monitoring and TCO: SaaS or self-hosted?” You’ll find some insights as well as a complete list of potential hidden costs to consider, so you can choose a monitoring solution which meets both your expectation and budget.
- Looking to run a deeper analysis to decide between open source or paid IT monitoring? Download the first Expert Insight volume, “IT Monitoring & TCO: Open source or off-the-shelf software? Finding the best option for your organization,” which looks at an IT monitoring solution type’s impact on the TCO, helping you opt for one that is perfectly adapted to your organization.
- There is one last frontier for IT modernization: the very tools used to monitor the organization’s operational performance, IT monitoring. Learn How with this ebook Modernizing IT Monitoring for Cost Effectiveness and Performance – How to Modernize Across—And Deep Into the ITOps Stack
- Visit our resource center: ebooks, guides, reports, success stories, tutorials, and more to help you in your IT monitoring 🙂
- Join the Centreon community on The Watch.
- Contact us for a personalized demo and ask our monitoring experts any questions you may have.