It’s sort of a vicious circle. A wave of business streamlining efforts is what started the complex spiral in the first place. Following this, a succession of streamlining efforts are introduced to integrate the entire IT system, blurring geographical lines and the frontiers between legacy and cloud. ITOps are increasingly leveraging unified and centralized systems – but at the expense of local teams, disempowered to play their full role in the never-ending quest for agility. A brand new feature in Centreon EMS 18.10 allows users to balance the need for centralization with the need to empower local teams, fully maximizing the efficiency of IT monitoring and building in additional resilience.
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The Unintended Consequence of Streamlining
From an IT perspective, some of the common paths organizations have taken to become more agile include:
- Consolidating – i.e. becoming larger and larger, multi-site organizations.
- Pooling IT assets across the organization: networks, data centers, cloud service providers, applications…
- And, ultimately, pooling ITOM tools, particularly IT infrastructure monitoring.
That’s how you ended up managing teams and crucial infrastructure distributed over a large territory – or helping a bunch of enterprises doing so, as an IT service provider. And today, with good reason, you’re thinking something has been lost along the way.
Fixing It by Streamlining Some More
Ironically, to reverse the consequences of streamlining, you now have to streamline some more. But this time, take it to another level of the organization – and from a fresh perspective. You may have already taken one of these steps:
- UNIFICATION: Cutting down on the number of IT monitoring tools to build a seamless, centralized perimeter that offers superb visibility into IT operations in real time.
- INTEGRATION: Building one team around your business users, ensuring robust collaboration between Operations (ITOM) and Service Management (ITSM) teams to speed up incident resolutions.
- AUTOMATION: Freeing up the manpower on your team to work on crucial projects while a dedicated set of APIs lead the charge on the time-consuming, repetitive tasks that are nonetheless essential to ensure smooth operations.
- REPORTING: Providing all teams, from the bottom up with the insights they need on IT operations.
If you’ve gone above and beyond and implemented all, the result is stellar teamwork, focused around a centralized monitoring system. Your organization has successfully standardized monitoring but may have forgotten to consider the specific needs of local teams and dulled their autonomy in proactively responding to the early warning signs of service degradation.
“The question is: what’s the ideal balance between centralization and local autonomy?”
The Next Step: Restore the Local Connection!
If true efficiency depends on a certain level of centralization, local teams should not depend solely on a centralized organization to be able to prevent and fix local problems before they start impacting users. Even more so when those teams are operating under different time zones. Hey, the other half of the team needs its sleep too! If your business is operating across continents, occasionally poor intercontinental network connections are another good reason to empower local teams, building more resilience into the system.
“Empowering local teams is part of any strategy to build more resilience into IT operations.”
Centreon Remote Server Offers IT Managers the Perfect Balance Between Centralization and Autonomy
A new feature of Centreon 18.10, Centreon Remote Server is the new tool ITOps managers use to build both autonomy and agility into teams that are distributed geographically.
Centreon Remote Server: What it Means for Your Team
Understand Centreon Remote Server with Just a Few Bullet Points
Distributed Monitoring Architecture
- Centreon Remote Server is an add-on available in the distributed architecture section of the Centreon solution, which also includes Centreon Central Server and Centreon Pollers.
- Centreon Central Server allows you to monitor the entire IT system.
- Centreon Remote Servers complement the central server, allowing for an independent regional monitoring perimeter.
- Centreon Pollers collect monitoring information from all points of the IT system, including in hard to reach areas (i.e. strong network latency, firewalls).
Resilience-Supporting Key Features
- Full synchronization of operations between central and remote servers.
- Full autonomy for the user of a remote server, allowing remote users to create their own independent, customized views.
- In the event of a network failure between the remote server and the central server, remote server users are not affected. The central server is automatically synchronized when the network is back in service.
Fully Integrated Solution
- Centreon Remote Server is a new, optional add-on which comes fully integrated within the Centreon solution.
- When installing a Centreon server, the user gets to determine what its role will be: Central Server, Remote Server or Poller.
- The full Remote Server feature is configurable in just a few clicks, thanks to its super user-friendly interface.
Want to learn more about Centreon Remote Server?
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