Centralized monitoring contributes to improving the delivery of public services in a metropolitan area

Centralized monitoring of shared IT resources contributes to safeguarding operational capabilities for 1,500 municipal personnel, improving the delivery of public services in a metropolitan area.

“Auvergne Metropole is a metropolitan area in the center of France. The municipal organization is responsible for a large scope of public services, with highly integrated operations. Each responsibility area is supported by a range of applications hosted in data centers. Business applications are used by both municipal personnel and the public, depending directly on infrastructure availability and monitoring.” Anne-Marie Auxiètre, Director of the infrastructure initiative.

The project in a few words 

Business challenges

  • Comply to an overarching strategic plan for public service delivery.     
  • Enhance the quality of public services.      
  • Contribute to the organization’s objectives through dispensing IT services to the 21 municipalities that are part of the metropolitan area.      
  • Reduce the footprint of IT in the metropolitan area’s budget.      

ITOM challenges (infrastructure & production)

  • Pool IT resources for the metropolitan area and the City of Clermont-Ferrand, to manage one integrated IT system.     
  • Mastering and enhancing the operation chain of a very heterogeneous IT system over a large geographical scope.      
  • Guarantee the daily operational capabilities of the metropolitan area’s 1,500 municipal personnel.      
  • Guarantee the availability and performance of service delivery to the metropolitan areas’ 290,000 residents.        

The solution: Centreon EMS – Centreon OSS + Plugin Packs, coming Centreon MAP, Centreon BAM and Centreon MBI.

Main benefits

  • Reduced operational costs for IT monitoring maintenance (one unified platform instead of two).      
  • Faster time-to-monitoring thanks to Plugin Packs.      
  • Improved visibility on a heterogeneous and geographically distributed IT system.      
  • Faster response to incidents.

The project in numbers

  • Number of sites covered by the monitoring: 400 (including network equipment) within the metropolitan area, 2 data centers hosting shared infrastructure, including storage, servers, virtualized environments (VMWare) and security.        
  • Scope: 100% of the IT perimeter including the technical and application platforms for personnel and public service.        
  • Centreon Metrics: currently: 1000 hosts and 6,000 services, at full deployment: 1500 hosts and +10,000 services.         
  • Number of users: 10+ users currently.        

 

An important hub and counterweight to France’s second regional economic powerhouse, the Clermont metropolitan area acts as a development catalyst for the entire region of Auvergne. With highly integrated areas of expertise as focal strengths, the municipal government organization is responsible for the development of public policies supporting the daily lives of 290 000 residents. It is also planning for their future. The metropolitan area comprises 21 municipalities and extensive powers covering a wide range of responsibility areas, including economic development, urban planning and maintenance (roads, parking infrastructure, traffic signs), transport (equipment and public transport infrastructure), waste management, sustainable development, water and sanitation, housing, urban policy, sport, culture, and tourism. 

The metropolitan area organization is still young. It was officially created on January 1, 2018, but the sharing of IT resources started in 2017. The Digital Division was created from a merger of two IT departments from municipal organizations preceding the creation of the metropolitan area. The Digital Division comprises 5 core service areas, including the Infrastructure and Production. The unit is responsible for the IT infrastructure of the metropolitan area, the shared infrastructure program for member municipalities, as well as the deployment of a centralized IT monitoring platform.

The Digital Division manages an IT system that’s highly heterogeneous, comprising multiple technical equipment and applicative environments used by 3,500 municipal personnel: messaging, financial or HR applications, such as leave management or payroll; or applications intended for residents for such services as registering for daycare or recreation activities, water usage invoicing, access to waste management centers, etc.  

The IT monitoring project is a strategic part of the digital transformation of public services, enhancing visibility and responsiveness. After some preliminary steps that consisted in replacing the outdated monitoring tools and integrating technical and application-related assets into the new solution, the project is now evolving to enable business-aware IT monitoring, which will help control the delivery of quality IT services to both municipal personnel and residents of the metropolitan area.

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