TechSupport
Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes.Monitoring peace of mind
Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes..
Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.
Bronze (*)
4 support tickets
Best for savvy IT pros with single or smaller infrastructures.
€1,900 / year
Silver (*)
12 support tickets
Best for frugal IT teams of multi-site enterprise who want fallback support they can count on.
€3,800 / year
Platinium (*)
Unlimited support tickets
Best for mission-critical multi-site ITOMs that count on optimal IT uptime for business continuity.
€4,700 / year
CTS Zen Option (**)
Platinum plan option
Only for blocking incident, night, WE and public holidays. IT monitoring service continuity 365/24/7 for mission-critical ITOMs with multi-sites that count on optimal IT uptime for business operations.
price upon request
contact-us
(*) All plans cover support and updates for ONE Centreon instance: 1 web server, 1 DBMS server, and up to 15,000 services on 1-3 pollers for Bronze and Silver plans. The Platinum plan covers 5,000 services on 1 poller with bracket rates applying to added pollers or services. Different web, DBMS and polling functions can be pooled in a single server.
(**) The CTS Zen option is dedicated to clients who already subscribed to a Platinum support plan and Centreon ProServices for their software maintenance. The CTS Zen option covers clients in European countries.
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