Monitoring peace of mind

Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes..
Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.

1

Don’t ONLY minimize service interruptions

CTS works in tandem with Centreon R&D and consulting colleagues to fix software malfunctions as much as guide on usage or maintenance; not just resolve IT service disruptions.

2

Proven enterprise-level responsiveness and efficiency

Thanks to a well-defined three-level escalation policy, the CTS record for responding to unplanned incidents has been 20 minutes on average, way faster than the industry average of 90 minutes.

3

Instantaneous advice and remote intervention

CTS is set up to handle everything from a distance to save time. All that’s needed is remote access to the Centreon system in question for an immediate CTS solution.

4

Complementary direct and indirect channels

Talk to our support specialists in person during a regular workday (CET time zone) or use our 24/7 online support to access tips and tricks, follow-up queries or regular updates on critical bug fixes and security flaws.

5

No-frills support for a different business-critical needs

Choose from 3 simple plans that get straight to the essentials of supporting internal IT teams regardless of size and operational scale.