TechSupport
The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes.
Monitoring peace of mind
Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution.
Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.
4 key reasons to rely on CTS
Don’t ONLY minimize service interruptions
CTS works in tandem with Centreon R&D and consulting colleagues to fix software malfunctions as much as guide on usage or maintenance; not just resolve IT service disruptions.
Proven enterprise-level responsiveness and efficiency
Thanks to a well-defined three-level escalation policy, the CTS record for responding to unplanned incidents has been 20 minutes on average, way faster than the industry average of 90 minutes.
Instantaneous advice and remote intervention
CTS is set up to handle everything from a distance to save time. All that’s needed is remote access to the Centreon system in question for an immediate CTS solution.
Complementary direct and indirect channels
Talk to our support specialists in person during a regular workday (CET time zone) or use our 24/7 online support to access tips and tricks, follow-up queries or regular updates on critical bug fixes and security flaws.