TechSupport

Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes.
services / TechSupport

Monitoring peace of mind

Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes..
Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.

Support

Bronze (*)

4 support tickets

Best for savvy IT pros with single or smaller infrastructures.

€1,900 / year

Silver (*)

12 support tickets

Best for frugal IT teams of multi-site enterprise who want fallback support they can count on.

€3,800 / year

Platinum (*)

Unlimited support tickets

Best for mission-critical multi-site ITOMs that count on optimal IT uptime for business continuity.

€4,700 / year

CTS Zen Option (**)

Platinum plan option

Only for blocking incident, night, WE and public holidays. IT monitoring service continuity 365/24/7 for mission-critical ITOMs with multi-sites that count on optimal IT uptime for business operations.

price upon request 

contact-us

(*) All plans cover support and updates for ONE Centreon instance: 1 web server, 1 DBMS server, and up to 15,000 services on 1-3 pollers for Bronze and Silver plans. The Platinum plan covers 5,000 services on 1 poller with bracket rates applying to added pollers or services. Different web, DBMS and polling functions can be pooled in a single server.

(**) The CTS Zen option is dedicated to clients who already subscribed to a Platinum support plan and Centreon ProServices for their software maintenance. The CTS Zen option covers clients in European countries.

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