TechSupport

Decentralized IT Monitoring

The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes.

Monitoring peace of mind

Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution.

Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.

4 key reasons to rely on CTS

IT Automation

Don’t ONLY minimize service interruptions

CTS works in tandem with Centreon R&D and consulting colleagues to fix software malfunctions as much as guide on usage or maintenance; not just resolve IT service disruptions.

Consolidated IT Monitoring

Proven enterprise-level responsiveness and efficiency

Thanks to a well-defined three-level escalation policy, the CTS record for responding to unplanned incidents has been 20 minutes on average, way faster than the industry average of 90 minutes.

Multi-site IT Operations

Instantaneous advice and remote intervention

CTS is set up to handle everything from a distance to save time. All that’s needed is remote access to the Centreon system in question for an immediate CTS solution.

SLA respect

Complementary direct and indirect channels

Talk to our support specialists in person during a regular workday (CET time zone) or use our 24/7 online support to access tips and tricks, follow-up queries or regular updates on critical bug fixes and security flaws.

More information

Contact us to see how Centreon can help you with your monitoring project.

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