Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes.
services / TechSupport
Monitoring peace of mind
Because your monitoring should never let you down, Centreon TechSupport (CTS) gets right to the heart of the problem with almost 300,000 man-hours in combined experience for prompt user assistance and faster problem-resolution. The CTS response record has been 20 minutes on average, compared to the industry average of 90 minutes..
Whether it’s run-of-the mill user advice, fixing software anomalies or treating service disruptions, CTS has gained a solid reputation for enterprise-grade support with its efficient, no-frills approach.
5 key reasons to rely on CTS
Don’t ONLY minimize service interruptions
CTS works in tandem with Centreon R&D and consulting colleagues to fix software malfunctions as much as guide on usage or maintenance; not just resolve IT service disruptions.
Proven enterprise-level responsiveness and efficiency
Thanks to a well-defined three-level escalation policy, the CTS record for responding to unplanned incidents has been 20 minutes on average, way faster than the industry average of 90 minutes.
Instantaneous advice and remote intervention
CTS is set up to handle everything from a distance to save time. All that’s needed is remote access to the Centreon system in question for an immediate CTS solution.
Complementary direct and indirect channels
Talk to our support specialists in person during a regular workday (CET time zone) or use our 24/7 online support to access tips and tricks, follow-up queries or regular updates on critical bug fixes and security flaws.
No-frills support for a different business-critical needs
Choose from 3 simple plans that get straight to the essentials of supporting internal IT teams regardless of size and operational scale.
4 support tickets
Best for savvy IT pros with single or smaller infrastructures.
€1,900 / year
12 support tickets
Best for frugal IT teams of multi-site enterprise who want fallback support they can count on.
€3,800 / year
Unlimited support tickets
Best for mission-critical multi-site ITOMs that count on optimal IT uptime for business continuity.
€4,700 / year
CTS Zen Option (**)
Platinum plan option
Only for blocking incident, night, WE and public holidays. IT monitoring service continuity 365/24/7 for mission-critical ITOMs with multi-sites that count on optimal IT uptime for business operations.
(*) All plans cover support and updates for ONE Centreon instance: 1 web server, 1 DBMS server, and up to 15,000 services on 1-3 pollers for Bronze and Silver plans. The Platinum plan covers 5,000 services on 1 poller with bracket rates applying to added pollers or services. Different web, DBMS and polling functions can be pooled in a single server.
(**) The CTS Zen option is dedicated to clients who already subscribed to a Platinum support plan and Centreon ProServices for their software maintenance. The CTS Zen option covers clients in European countries.
Contact us to see how Centreon can help you with your monitoring project.
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