Support and Maintenance
Ensure 100% uptime for your monitoring platform.
Centreon Guard, your support and maintenance contract
Included in all Centreon subscriptions, the Centreon Customer Care team ensures your monitoring platform runs smoothly with excellent support and maintenance services.
Support Services
- Incident reporting: access a dedicated portal “The Guard”, for efficient incident reporting.
- Phone hotline: get immediate assistance for blocking incidents, during service hours.
- Service hours: Monday to Friday from 8 am to 6 pm (CET time zone).
New software releases
- Major and minor releases: stay up-to-date with the latest software improvements.
- New features: benefit from all newly introduced features to enhance your platform.
- Security patches and hotfixes: ensure your system remains secure and reliable with the latest patches and fixes.
3 reasons to rely on Centreon Customer Care Team
Easy access to support
With our efficient incident reporting portal The Guard, you receive prompt assistance whenever needed! We answer you in English and French from Monday to Friday from 8am to 6pm (CET time zone), or 24/7 according to your needs!
Qualitative maintenance
Anticipating and preventing issues is the key to ensuring your satisfaction! Thanks to a strong connection and proximity with our R&D team, we fix software problems to make them available in our future product versions. You benefit from the latest, most up-to-date and best-performing release.
Customer-centric approach
Your success is our priority! Our team is dynamic and invested in customer satisfaction. Through our management and our modern vision of customer care, we support you on a daily basis in the management of your requests.
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