With Leon, its new AI support assistant, Centreon delivers instant, 24/7 help in 100+ languages, right where customers need it.
Paris, France — April 29, 2026. Centreon, Europe’s leading observability platform for digital performance, today announced the launch of Leon by Centreon, a conversational AI agent designed to transform the support experience for its customers.
The Technical Support Market Is Changing Fast
IT teams have fundamentally raised the bar for software support. According to the Zendesk CX Trends 2024 report, 65% of customers are comfortable having an AI resolve their issue as long as it’s faster, and 51% prefer using an automated assistant for routine questions. In the B2B space, 57% of buyers say they’d rather find an answer on their own through an AI tool before reaching out to a human (Forrester, 2023).
To meet these expectations, Centreon built Leon, an intelligent assistant that answers the most common technical questions instantly, in the user’s own language, with no wait time.
Leon: Field Expertise, Available Around the Clock
Leon is accessible directly from Centreon’s customer portal (The Guard). It assists users, answers their questions, guides them through the first steps of diagnosis, and escalates to the Customer Care team when needed.
What sets Leon apart from a generic AI assistant is the knowledge base it runs on. That knowledge base was built by Centreon’s R&D, Product, and Customer Success teams from the most frequently asked user questions, official documentation, and Centreon’s GitHub resources, totaling over 80,000 pages of content, continuously updated. Every answer Leon gives reflects the institutional expertise accumulated across thousands of real support interactions.
“Leon was built around a simple goal: help our customers get to the right answer faster. It embodies our vision of augmented customer service, a conversational AI that handles the day-to-day questions instantly and frees up our Customer Care teams to focus on what truly requires human expertise.” Charlotte Warchol, Chief Customer Success Officer, Centreon
What It Means for Centreon Users
With Leon, Centreon customers can:
- Get the information they need in seconds to diagnose and resolve technical incidents.
- Get answers to their most common technical questions anytime. Leon is available 24/7.
- Identify the root cause of incidents faster with guided first-step diagnosis.
- Qualify and submit support tickets faster, with the full conversation history automatically included when a Customer Care expert takes over.
- Cut down on back-and-forth and accelerate technical issue resolution.
- Have more efficient interactions with Customer Care experts.
- Interact in their native language. Leon supports over 100 languages.
European Hosting and Regulatory Compliance
Leon was built to meet the most stringent data security and privacy requirements. All data is hosted in Europe. The solution is fully compliant with GDPR and aligned with the principles of the EU AI Act — key requirements for organizations operating under EU regulations.
Availability
Leon is available now via The Guard (the Customer Care Portal) for all Centreon customers with an active support contract.
To learn more and watch Leon in action, visit the dedicated blog post.
About Centreon
Centreon is Europe’s leading observability platform for digital performance. Its modular, cost-effective platform combines infrastructure monitoring, log management, and digital experience monitoring to deliver complete visibility across hybrid environments. Centreon enables IT teams at enterprises, public sector organizations, and MSPs worldwide to maximize uptime, accelerate incident diagnosis, and optimize web performance — all at a competitive TCO. With over 20 years of infrastructure monitoring expertise, 160 employees, and consistent double-digit annual growth, Centreon serves more than 250,000 users across 60 countries, with 80 partners and over 1,300 customers spanning the public sector, private enterprise, and managed services. Learn more at centreon.com.
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