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Definition Artificial intelligence for IT operations—AIOps

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Glossary Artificial intelligence for IT operations—AIOps


AIOps refers to a range of big data analytics, such as machine learning (ML) and other artificial intelligence (AI) technologies that are leveraged to automate the diagnosis and resolution of IT system incidents or issues. The raw material for these technologies is performance or log data from an organization’s IT systems, services and applications.

The term can also refer to algorithmic IT operations platforms—specific tools or processes that combine big data and machine learning functionalities.

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