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As organizations notice the value of advanced monitoring capabilities, Solucions IM leads the market with a fully integrated portfolio enabling both IT and business stakeholders.

Paris & Toronto – October 18, 2021 – Centreon, a trusted partner for IT operational excellence, and Solucions IM, Spain’s IT monitoring experts, announce their partnership to better support the needs of Spanish organizations for business-aware monitoring. Based in Catalonia, Solucions IM has built over the years an extensive service and solution portfolio entirely focused on IT monitoring, helping businesses gain crucial visibility on their operations through perfectly tailored support for design, implementation, integration and migration, as well as outsourced monitoring. With this partnership, the company is strengthening its portfolio to provide clients the advanced benefits of end-to-end, business-aware monitoring.

Helping clients gain business awareness

With a fully integrated service offer centered on monitoring and a highly personalized approach to consulting, Solucions IM’s mission is crystal clear: support all monitoring needs so businesses can deliver their best performance. “Centreon offers a solution focused on monitoring workflows, on top of offering a holistic view of infrastructure,” explains Elisabeth Buxadé, General Manager at Solucions IM. “With this partnership, we’re matching the needs of clients with larger IT environments. They need constant visibility over their IT services and constant vigilance on how the business is performing, which business-aware monitoring provides, to guarantee best service level and operational performance.”

Monitoring is proving its value outside IT circles

Centreon and Solucions IM are joining forces as monitoring plays a larger role in organizations. “In 90% of organizations, expectations are that IT teams share business-oriented KPIs, and overall, we see businesses transitioning towards a culture of observability,” explains Marc-Antoine Hostier, Chief Revenue Officer at Centreon. “This is generating demand for our solutions, which enable that observability,” he concludes.

Elisabeth Buxadé notes that within organizations, the circle of final users for the IT monitoring platform is broadening to include a diversity of roles, from DevOps to business stakeholders. “We used to deal exclusively with IT staff, but as advanced solutions such as Centreon demonstrate value and ROI, even managers are discovering the benefits of a well designed and implemented IT monitoring solution,” she says. Solucions IM is committed to building strong relationships with customers, and this partnership aligns to the company’s service philosophy.

Expanding on the benefits of monitoring

Solucions IM became a Centreon partner to make it even easier to deliver added value and convert Spanish organizations to a more intuitive and business-oriented approach to IT monitoring. “Centreon is helping us in our goal to provide additional benefits to IT monitoring, beyond the core need of ensuring IT runs optimally,” explains Elisabeth. “For example, one Centreon feature we like is the graphic rendition of the business perspective, which builds bridges between IT teams and their internal customers.

Elisabeth reports that the immediate benefit of Solucions IM’s partnership with Centreon is that “we have reinforced our portfolio to include a solution that’s more focused on business, which is not something many tools can offer.” With two certified Centreon experts in their team, Solucions IM is better equipped than ever to provide customized support for a full range of needs, as organizations seek to run faultless operations, from IT production to revenue-generating activities like e-commerce to running crucial web applications.

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About Centreon

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open-source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse. For more information, visit centreon.com.

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About Solucions IM

Solucions IM was founded in 2012 by a group of monitoring experts who believed that IT monitoring services needed to evolve and better match the complexity of technologies that make organizations run. Today, the company is 100% focused on monitoring, providing a complete range of professional and highly customized monitoring services. For more information, visit solucions-im.com.