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As organizations massively adopt hybrid infrastructure and IT monitoring becomes an essential tool for business stakeholders seeking observability, Inetum, a leading IT services company in Europe is joining forces with Centreon to reinforce everyday support, helping clients get the best out of the digital flow. 

Paris —May 17, 2022—Centreon, a trusted partner for IT operational excellence, and Inetum, an IT services company present in 26 countries, announced their global partnership to better meet business-aware IT monitoring needs in hybrid cloud environments. Counting nearly 27,000 employees and annual revenues of €2.2 billion in 2021, Inetum is an IT and digital services industry leader, with a portfolio spanning seven expertise areas, including public sector software publishing and infrastructure and application integration and deployment.

Through this partnership, Inetum, who has been using the Centreon platform since 2010, adds to its IT monitoring capabilities and intends to create new synergies to better serve organizations looking for unified and visual solutions to ensure optimal IT availability. Thus, Inetum is poised to develop a new service dynamic around Centreon’s IT monitoring solutions. “Some of our major clients in the aerospace sector, for example, are looking to upgrade their Centreon platform. This partnership will meet this need: clients will benefit from the synergy between a reputed software provider and their proximity technological partner with robust field expertise,” explains Cedric Fernandez, Director of Digital Performance and Transformation at Inetum in France.

Helping organizations evolve their monitoring system

By becoming a Centreon partner, Inetum is responding to the emerging needs of clients for whom IT monitoring lies at the core of managing operations. “Our partnership serves to leverage the complementarity of our two organizations: Centreon can focus on providing great software and Inetum on delivering relevant solutions to clients,” illustrates Cédric Fernandez.

We are deploying a common approach to support Centreon users, helping them grow their skills. They will thus benefit from the full capabilities of their IT monitoring platform to bring more value to their organization.” Among the first needs Inetum has identified and addressed is the ability to evolve Centreon platforms, whether open source or commercial editions, within organizations looking to modernize and secure their IT monitoring practices.

Addressing business monitoring needs and providing complete visibility with Centreon

Another fast-growing demand area is for the implementation of business-aware monitoring platforms, to “improve visibility on IT availability and on the IT services the business is consuming,” as Cédric Fernandez explains. “Through Centreon’s Service Mapping (BAM) functionalities, we can provide business stakeholders with indicators on the IT system’s health status. By relying on Centreon’s alerting capabilities and combining them to Inetum’s automation and self-remediation know-how, we enable faster IT recovery when there are IT service issues.”

IT hybridization, which involves cloud transitions for most IT systems, is also impacting monitoring practices. Cloud maturity has been attained, the typical IT system is now organized around hybrid and containerized solutions, and monitoring practitioners expect a reliable, unified solution which can provide complete visibility on the infrastructure. Centreon’s holistic approach allows Inetum’s teams to meet those expectations and stay ahead of the curve.

Remembering that IT monitoring is a discipline in its own right

In this paradigm, IT service providers like Inetum are supporting organizations looking to streamline their IT environment and optimize IT monitoring practices to reduce tool sprawl. As Cédric Fernandez points out, “We are unifying monitoring practices and further integrating the monitoring platform. The idea is to put an end to the habit of automatically equating a new need with a new tool. Our clients want to reduce the number of tools they use and adopt unified solutions, and Centreon is a big part of the answer.

We are pleased to formalize a global partnership with Inetum, which has already borne fruit in southwest France for an aerospace client. As a leader in digital services and solutions, Inetum has the capabilities to deliver strong expertise to Centreon users so they can transform their IT monitoring platform into a true digital performance enabler,” says Marc-Antoine Hostier, Centreon’s Chief Operating Officer.

For Cédric Fernandez, choosing Centreon is a crucial decision which allows to position IT monitoring at the heart of the IT department and the company’s toolbox, as he points out: “Monitoring is a discipline in its own right. It needs space to grow and evolve if we want it to deliver its full value to the business. Monitoring must be part of the IT department strategy, but also, at a more global level, of the organization’s, for constant awareness on the impact of IT performance on business. Centreon enables this.”

About Centreon

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open-source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg, Toulouse and Milan. For more information, visit  centreon.com.

About Inetum

Inetum is an agile IT services company that provides digital services and solutions, and a global group that helps companies and institutions to get the most out of digital flow. In a context of perpetual movement, where needs and usages are constantly being reinvented, the Inetum group is committed towards all these players to innovate, continue to adapt, and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectoral organization, and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and generated revenues of €2.2 billion in 2021. For more information visit inetum.com.