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ITSM

Serena

Serena Software is a subsidiary of Micro Focus that provides IT management products to enterprises. Its IT Service Management (ITSM) offer includes Service Support Manager (SSM), an orchestrated service management system powered by Solutions Business Manager, also known as SBM. Centreon provides a connector to the Serena SSM API to create an incident ticket based […]

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Best Practical Request Tracker

Request Tracker, commonly abbreviated to RT, is an open-source enterprise grade ticketing system developed and maintained by Best Practical Solutions LLC. Centreon provides a connector to the Request Tracker API to create an incident ticket based on a Centreon alert.

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OTRS

OTRS (originally Open-Source Ticket Request System) is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast, results-driven business environment. OTRS is both the name of the company and its ITSM software solution. Centreon provides a connector to the OTRS API to create […]

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Atlassian Jira

Jira is an issue and project tracking solution developed by Atlassian. While initially used by software developers to manage their agile project, it can also be used by DevOps and IT Operations teams to track IT incident. Centreon provides a connector to the Jira API to create an incident ticket based on a Centreon alert.

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Isilog IWS

IWS is a software suite for IT Service Management (ITSM) and IT Asset Management (ITAM) developed by Isilog. It is available both on-premises and as a SaaS service. Centreon provides a connector to the IWS API to create an incident ticket based on a Centreon alert.

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Combodo iTop

iTop is an open source IT Service Management (ITSM) software solution developed by Combodo. iTop has been created to manage the complexity of shared infrastructures, making it a well suited ITSM solution for Managed Service Providers (MSP). Centreon provides a connector to the iTop API to create an incident ticket based on a Centreon alert.

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GLPI

GLPI (acronym in French: Gestionnaire Libre de Parc Informatique, or “Free IT Equipment Manager” in English) is an open source IT Asset Management, issue tracking system and service desk system. Centreon provides a connector to the GLPI API to create an incident ticket based on a Centreon alert.

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EasyVista

EasyVista Service Manager platform is an integrated IT Cloud Based Service Management (ITSM) software tool which is a versatile, powerful, and easy way to manage service delivery for your organization. Centreon provides a connector to the EasyVista API to create an incident ticket based on a Centreon alert.

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BMC Remedy

BMC Remedy is an on-premises software suite that covers all aspects of ITSM for large enterprises. It is being replaced by BMC Helix ITSM, that can also be delivered in the Cloud. Centreon provides a connector to the BMC Remedy API to create an incident ticket based on a Centreon alert.

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BMC FootPrints

BMC FootPrints service desk software provides a powerful suite of on-premises tools that help mid-size organizations manage the entire lifecycle of their IT services. Centreon provides a connector to the BMC FootPrints API to create an incident ticket based on a Centreon alert.

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