Event Management

Derdack SIGNL4

SIGNL4, Derdack’s SaaS solution, re-invents critical alerting, incident response and service dispatching for operating critical infrastructure. It addresses the needs of people working in areas where swift response matters. SIGNL4 is designed to automate and optimize incident response and management processes and has strong emphasis on mobility. Unlike traditional IT applications, it incorporates concepts of consumer products for greater productivity, usability and more fun at work. Founded in 1999, Derdack is a long-term innovator in alert management and incident response. Derdack is based in Berlin, Germany, Richmond, Virginia and Bern, Switzerland. Their global customer list spans over 50 countries and includes BASF, Daimler, BMW, Porsche and many other leading brands. Derdack is a privately owned company with steady organic growth.

Micro Focus BSM

Micro Focus Business Service Management (BSM), previously known as HP BSM, is an end-to-end management solution portfolio that integrates network, server, application, and business transaction monitoring to help improve IT operations efficiency while delivering high-quality services. Large organizations have dedicated around the clock Service Desk teams who handle and manage events from dozens of IT Operations tools. It is mandatory that all monitoring tools send their events to the Service Desk manager, such as Micro Focus BSM. To that avail, Centreon can stream all qualified events to your Micro Focus BSM platform.

Micro Focus OMi

Micro Focus Operations Manager i (OMi), also known as HPE OMi, acts as a single pane of glass, allowing you to be in control of your IT environment. It is an evolution of the HPE Operations Manager platform. Large organizations have dedicated around the clock Service Desk teams who handle and manage events from dozens of IT Operations tools. It is mandatory that all monitoring tools send their events to the Service Desk manager, such as Micro Focus OMi. To that avail, Centreon can stream all qualified events to your Micro Focus OMi platform.

Atlassian Opsgenie

Opsgenie is an on-call and alert management solution provided by Atlassian. Opsgenie centralizes alerts to notify the right people at the right time. This requires all monitoring tools being used by the IT Operations organization to send their alerts to the Opsgenie platform. To that avail, Centreon can automatically stream all qualified alerts to Opsgenie.

PagerDuty

PagerDuty is a platform for On-Call Management, Incident Response, Intelligent Event Management, and more.It requires all monitoring tools being used by the IT Operations organization to send their alerts to the PagerDuty platform. To that avail, Centreon can automatically stream all qualified alerts to PagerDuty. Metrics can also be sent to give more contextual insights to the alert.

ServiceNow ITOM

ServiceNow is a SaaS provider for a wide range of services, including IT Service Management (ITSM) and IT Operations Management (ITOM). Centreon provides multiple integration with ServiceNow, either to create incident tickets with contextual data, to be used within the ServiceNow ITSM suite, or to stream events and/or metrics to the ServiceNow ITOM services, and gain visibility across the infrastructure, applications and services or improve on event management.