For Centreon users and clients, IT interruptions or malfunctions can have critical business impacts: delivered service and QOS degradation, team layoff, loss of turnover, brand image degradation, etc.
That’s why Centreon now provides a new complementary support offer which reinforces the Platinum support. The CTS Zen option facilitates the management of “blocking” incidents on night, weekend and public holidays.
- Monitoring service continuity (365/24/7)
- Expert support handled by the Centreon TechSupport Experts
- Responsiveness with a 30 minutes maximum response commitment
- Reliability with a CTS expert support intervention
- VIP access with a personal customer code
- Support in French and English