Definition
IT service management (ITSM) refers to the full range of activities that are performed by an organization to design, plan, deliver, operate and control IT services offered to end users (or customers). ITSM is highly organized and structured by policies, processes and supporting procedures. ITSM offers a continuously improved, structured approach towards management, focusing on end user needs and IT services as experienced by customers rather than the IT systems themselves.
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ITS Soluções Chooses Centreon to Promote ITSM Agility
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Should we integrate IT monitoring with IT Operations tools?
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AIOps for IT Monitoring: What to Expect Today and Tomorrow
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With Centreon, the Institut Florimont guarantees an optimal digital learning experience for 1,600 students
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Multicloud MSP ITS Integra uses Centreon as a unique platform to monitor all their client environments–from cloud to edge
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FM Logistic relies on Centreon for constant IT availability and managing digital challenges in the supply chain
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Connecting Centreon to PagerDuty: the best way for your teams to benefit from PagerDuty
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Domain Specific or All-In-One Infrastructure Monitoring Suite?
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The Essentials the Future Wants You to Have
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Case study: French departmental council of Haut-Rhin
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Monitoring projects: defining the scope, a key success factor that shouldn’t be overlooked
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The preconceived ideas about monitoring we would like to see the back of (because they’re 10 years out of date …)
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Best Practices: 5 good reasons to opt for an IT monitoring software program which interfaces with your information system
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