Definition IT Service Management – ITSMBack to glossary
IT service management (ITSM) refers to the full range of activities that are performed by an organization to design, plan, deliver, operate and control IT services offered to end users (or customers). ITSM is highly organized and structured by policies, processes and supporting procedures. ITSM offers a continuously improved, structured approach towards management, focusing on end user needs and IT services as experienced by customers rather than the IT systems themselves.
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