Frequently asked questions / Centreon IT-100
1. What is Centreon IT Edition?
2. What is Centreon IT-100?
3. Is Centreon IT-100 free of charge?
4. Which functionalities are available with the Centreon IT-100 free software license?
Visit the Editions page to explore Centreon edition functionalities.
5. Which Plugin Packs are available with the Centreon IT-100 free software license?
6. How many devices can I monitor with the Centreon IT-100 free license?
7. What is a Host (or device)?
8. Does this free software license include a duration limit?
9. What happens if I exceed the 100 devices limit?
However, you can’t update your Plugin Packs or download new Plugin Packs, and Auto-Discovery feature is not applicable anymore.
10. How can I get support to operate my Centreon IT-100 platform?
To get help from our user community, register to our Slack.
11. Can I have access to the Centreon Support team to help me operate my Centreon IT-100 platform?
You may ask for a quotation.
12. What if I want to monitor more than 100 devices?
Another option is to use Centreon Open Source if you do not need the auto-discovery and Plugin Packs functionalities anymore. This will cancel the 100 devices monitoring capacity limitation.
13. What if my Centreon platform can’t access the Internet?
You may ask for a quotation.
14. Can I upgrade to Centreon IT-250 or above later?
You may ask for a quotation.
15. Can I buy Centreon IT Edition software licenses online?
You may ask for a quotation.
16. Can I upgrade to Centreon Business Edition later?
You may ask for a quotation.
17. Can I buy a Centreon Business Edition software license online?
You may ask for a quotation.
18. Can I downgrade to Centreon Open Source later?
19. How can I get a free software license for Centreon IT-100?
20. What are the prerequisites to use Centreon IT-100?
Centreon is packaged as an all-in-one software appliance that comes complete with its Linux operating system, database management system and web application environment. Make sure you have one virtual machine or bare metal server with a minimum of 2GB of RAM to install Centreon. Your platform will also need access to the Internet.
Accessing the Internet from the Centreon platform often requires routing through a proxy server. If your organization uses a proxy server, you should configure its parameters in the Administration > Parameters > Centreon UI page under the Proxy Options tab.
Read the Getting Started guide for more detailed information.
21. How can I download and install Centreon IT-100?
Read the Getting Started guide for a step-by-step installation procedure. Add your personal token to register your Centreon IT-100 software license.
22. How can I start monitoring with Centreon IT-100?
23. I received my personal token, what’s next?
You need a Centreon platform up and running, with software version 20.04 or above. It must have access to the Internet.
In the Centreon user interface, use the Add Token button in the Administration > Extensions > Manager page to register your license.
Accessing the Internet often requires routing through a proxy server. If your organization uses a proxy server, you should configure its parameters in the Administration > Parameters > Centreon UI page under the Proxy Options tab.
Read the Getting Started guide for more detailed information
24. I can’t see the Add Token button
The software version number of a Centreon platform can be seen on the login screen or in the Administration > About page.
25. When adding my token, I get a “You have reached the maximum number of Centreon IT-100 licenses” error message.
Please contact us so we can find a solution together.
26. When adding my token, I get a “Can’t reach Centreon License Delivery Service” error message.
27. When reaching the Configuration - Plugin Packs - Manager page, I get a “No Plugin Pack found” message.
28. I installed a Plugin Pack and used it to monitor a host, but I have the following message in my event view: “(No output returned from plugin)”.
29. Why does it say EPP license instead of IT-100 license in the Administration - Extensions - Manager page?
30. How do I know how many devices are being monitored by my Centreon platform?
31. Can I transfer my free license to another platform?
32. I’m currently monitoring with Centreon Open Source, can I benefit from this Centreon IT-100 free software license?
33. I had registered my Centreon platform to get 5 free Plugin Packs, can I benefit from this Centreon IT-100 free software license?
34. I had registered my Centreon platform to get the 26 free Plugin Packs that were made temporarily available during the Covid-19 crisis, can I benefit from this Centreon IT-100 free software license?
35. Is updating my Centreon platform software a prerequisite to benefit from this Centreon IT-100 free software license?
36. What are the prerequisites to upgrade from Centreon Open Source to Centreon IT-100?
37. What is Centreon IMP?
Some variants of Centreon IMP subscriptions have been sold online over the years, most notably IMP-100 and IMP/2016.
Some IMP-100 and IMP/2016 subscribers may want to update their platform to IT-100.