The Brussels-based IT solution provider integrates IT monitoring into a far-reaching service portfolio and has selected Centreon to better equip clients seeking to enhance IT service levels.
Paris & Toronto – February 03, 2022 — Centreon, a trusted partner for IT operational excellence, and Cameo Global, the Brussels-based office of a global IT solutions provider delivering proven methodologies to design and manage projects, are announcing their partnership. A longtime Centreon client, notably to monitor their Cisco-driven unified communications platform offer, Cameo Global is now partnering with Centreon to further integrate IT monitoring into the full range of IT services they provide, so that their clients too can benefit from added flexibility in managing IT operations and ensuring optimal performance.
“We’re partnering with Centreon essentially because we wanted our clients to benefit from the same IT monitoring experience we’ve been enjoying over the past ten years as enthusiastic Centreon users, all the while ensuring clients are better equipped to oversee their IT environment, leveraging connectors and advanced reporting capabilities,” said Jean-Philippe Delmelle, Senior Account Manager at Cameo Global in Brussels.
Supporting the full cycle of IT services, Cameo Global, which was recently acquired by New Era Technology, serves a diversity of clients—both local and international. Successfully integrating IT monitoring into a far-reaching service portfolio required a highly scalable and customizable IT monitoring solution, which motivated the choice of Centreon as a partner.
“Today’s digital organization requires instant end-to-end, holistic visibility from on-premise to cloud to edge—a connected IT monitoring experience is at the core of our partnership with Cameo Global, whom we’re happy to welcome in our ranks,” said Marc-Antoine Hostier, Chief Operating Officer at Centreon.
A unified yet highly customizable view on IT performance
The key to better equip clients in managing and enhancing IT performance is the ability to monitor any piece of infrastructure supporting business workflows—from various clouds, micro or virtualization services, to hardware and IoT, such as UPS devices, storage and unified communications systems, to name a few. But these elements are in constant flux in the digital business, which creates complexity and requires an open yet stable IT monitoring platform.
“Centreon can monitor all kinds of technologies—it really goes down to the most specific. It’s a robust platform that’s easy to use and scale, giving us and our clients the benefit of a unified view on the IT environment, while remaining flexible enough to match each client’s unique environment and constantly evolving needs,” adds Antony Gallez, Operations Manager, Cameo Global in Brussels.
Through integrating Centreon into their service portfolio and tapping the software provider’s complementary expertise, Cameo Global wants to enable clients to communicate efficiently on various IT components and gain the insight they need to enhance IT service and consistently meet SLAs. Cameo Global in Brussels can rely on their own certified Centreon consultants, on top of active Centreon users on staff, who are currently leveraging the IT monitoring platform in a diversity of client environments.
The art of answering complex questions
Cameo Global also highlights the importance of being able to answer complex questions through using advanced yet intuitive and customizable IT monitoring dashboards and reports. This includes detailed and accurate reporting on service availability, finding out which areas are causing downgrades and therefore requiring more redundancy, and setting up the kind of alarms that provide actual meaning and value to teams. These best practices can only be achieved through an IT monitoring platform that spans the full IT environment and is interconnected to other ITOps tools.
“We favor Centreon over other IT monitoring players in the market because it’s open source-based, therefore more flexible—we can leverage ready-to-use IT monitoring connectors (Plugin Packs), or build our own if we need to. With Centreon, we can very closely match client needs all the while promoting ITOps best practices. This fully aligns to our company mission, which is delivering tailored, end to end solutions for all technology needs,” concluded Antony and Jean-Philippe.
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open-source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse. For more information, visit centreon.com.
About Cameo Global
Founded in 1993, Cameo Global, recently acquired by New Era Technology, is a leading global provider of tailored IT solutions offering the full lifecycle of IT services, from consulting on the business application of technology, defining customer requirements, architecting the right solutions for clients, and enabling advanced communications and productivity through Cameo Cloud UC, their Cisco-powered cloud service. The company also procures hardware and software, manage logistics, and implement, configure, and commission installations. Cameo Global’s support services help protect investments and maintain operating environments at peak efficiency throughout their useful lives. For more information, visit cameoglobal.com.