{"id":19788,"date":"2020-12-18T09:53:16","date_gmt":"2020-12-18T08:53:16","guid":{"rendered":"https:\/\/www.centreon.com\/8-pratiques-plus-intelligentes-que-les-itops-adopteront-en-2021\/"},"modified":"2020-12-18T09:53:29","modified_gmt":"2020-12-18T09:53:29","slug":"8-pratiques-plus-intelligentes-que-les-itops-adopteront-en-2021","status":"publish","type":"post","link":"https:\/\/www.centreon.com\/fr\/8-pratiques-plus-intelligentes-que-les-itops-adopteront-en-2021\/","title":{"rendered":"8 pratiques plus intelligentes que les ITOps adopteront en 2021"},"content":{"rendered":"

Nous nous en souviendrons de 2020 comme l\u2019ann\u00e9e de la pand\u00e9mie, mais surtout comme l\u2019ann\u00e9e de l\u2019acc\u00e9l\u00e9ration de la transformation des SI orient\u00e9s utilisateurs et clients. Les ITOps s’en souviendront \u00e9galement comme l\u2019ann\u00e9e o\u00f9 ils ont eu besoin d\u2019ajuster leurs pratiques pour mettre en op\u00e9rations une bo\u00eete \u00e0 outils num\u00e9rique plus intelligente<\/a>, indispensable pour faire face \u00e0 la r\u00e9alit\u00e9 (post-)pand\u00e9mique. L\u2019\u00e9volution du digital workplace et l\u2019acc\u00e9l\u00e9ration de l\u2019\u00e9conomie sans contact impliquent de nombreux changements, avec pour les ITOps, une nouvelle fa\u00e7on de travailler en 2021.<\/p>\n

\"\"<\/p>\n

8\u00a0pratiques plus intelligentes que les\u00a0 ITOps adopteront en 2021<\/b><\/p>\n

1. Se concentrer sur l\u2019am\u00e9lioration des exp\u00e9riences clients et des processus m\u00e9tiers<\/b>\u00a0gr\u00e2ce \u00e0 une supervision transparente de bout en bout des diverses applications on-premise dans le Cloud et jusqu\u2019\u00e0 l\u2019Edge.<\/p>\n

2. S\u2019engager \u00e0 optimiser les co\u00fbts \u2013 \u00e0 investir dans des outils plus rentables.\u00a0<\/b>En moyenne, 14\u00a0outils de supervision* sont utilis\u00e9s pour superviser les middlewares et les applications et les workflows, du Cloud jusqu\u2019\u00e0 l\u2019Edge. Plus il y a d\u2019outils, plus les processus sont lourds, et les co\u00fbts \u00e9lev\u00e9s, sans parler des silos contre-productifs. Les ITOps travailleront d\u00e9sormais avec des outils modulaires, adaptables \u00e0 leurs besoins et ne paieront que ce qu\u2019ils utiliseront.\u00a0Les budgets seront adapt\u00e9s aux besoins en temps r\u00e9el<\/a>.<\/p>\n

3. B\u00e9n\u00e9ficier d\u2019une plus grande agilit\u00e9 et d\u2019un meilleur contr\u00f4le<\/b>. A l\u2019heure des environnements hautement dynamiques et des workflows \u00e9ph\u00e9m\u00e8res, on observe des fluctuations constantes d\u2019\u00e9l\u00e9ments de r\u00e9seaux d\u00e9finis par logiciel (SDN), des cloud AWS ou Azure, des points d\u2019acc\u00e8s Wi-Fi ou de tout autre composant de ce type dont il faut assurer le suivi, ce qui n\u00e9cessite de solides capacit\u00e9s d\u2019automatisation. En 2021, avec le bon ensemble d\u2019outils, les ITOps seront en mesure d\u2019automatiser les t\u00e2ches r\u00e9p\u00e9titives ou n\u00e9cessitant beaucoup de ressources.<\/p>\n

4. Comprendre comment l\u2019IT soutient les processus m\u00e9tiers.<\/b>\u00a0La gestion de couches complexes d\u2019infrastructures legacy et modernes n\u00e9cessite des outils tr\u00e8s visuels qui vont bien au-del\u00e0 de la\u00a0gestion des alertes<\/a>\u00a0dans une feuille de calcul.\u00a0En ayant recours \u00e0 une plateforme centr\u00e9e m\u00e9tier et utilisateur<\/a>, les ITOps comprendront et valoriseront comment les diff\u00e9rents composants IT contribuent au Business et la performance de l\u2019entreprise,\u00a0 \u00e0 l\u2019aide de cockpits temps r\u00e9el et visuels.<\/p>\n

5. Pallier les failles de technologies hybrides bas\u00e9es sur un mix d\u2019ancien et de nouveau.<\/b>\u00a0Les SI sont constamment invent\u00e9s et r\u00e9invent\u00e9s au rythme de l\u2019innovation, de la recherche de rentabilit\u00e9, et des pr\u00e9-requis de rapidit\u00e9 et d\u2019agilit\u00e9. Pour assurer le maintien d\u2019un patchwork d\u2019anciennes et de nouvelles technologies tout en pr\u00e9parant la prochaine \u00e9tape de la\u00a0transformation num\u00e9rique<\/a>, les ITOps b\u00e9n\u00e9ficieront\u00a0d\u2019outils flexibles, modulaires et ouverts<\/a>\u00a0afin d\u2019int\u00e9grer l\u2019ensemble de leur parc informatique dans une plateforme de supervision collaborative, depuis le legacy jusqu\u2019\u00e0 la technologie qu\u2019ils adopteront plus tard dans l\u2019ann\u00e9e.<\/p>\n

6. Parvenir \u00e0 traiter et exploiter tous les types de donn\u00e9es.<\/b>\u00a0Aujourd\u2019hui, l\u2019entreprise num\u00e9rique op\u00e8re dans le Cloud, \u00e0 l\u2019Edge et partout entre les deux, connectant les personnes, les processus et les objets pour optimiser l\u2019exp\u00e9rience client. Les ITOps seront capables de mesurer les KPIs et de suivre les SLAs, en recueillant une grande diversit\u00e9 de donn\u00e9es pouvant \u00eatre contextualis\u00e9es et transform\u00e9es en information d\u2019aide \u00e0 la d\u00e9cision.<\/p>\n

7. Analyser le contexte, et plus seulement les \u00e9v\u00e9nements.<\/b>\u00a0A l\u2019heure des environnements IT bas\u00e9s sur des syst\u00e8mes interconnect\u00e9s, les ITOps ne se contenteront plus de reconna\u00eetre les \u00e9v\u00e9nements et de corriger les probl\u00e8mes. Ils analyseront les causes d\u2019incidents, en traitant sans effort une diversit\u00e9 de donn\u00e9es de diff\u00e9rents contextes pouvant \u00eatre corr\u00e9l\u00e9es aux principaux KPIs de l\u2019entreprise. Cela permettra \u00e0 l\u2019entreprise d\u2019optimiser constamment le r\u00e9seau et d\u2019orienter\u00a0 d\u00e9cisions et investissements technologiques.<\/p>\n

8. Explorer le potentiel de l\u2019IA<\/b>\u00a0pour faciliter les op\u00e9rations informatiques. Dans un contexte de digital workplace,\u00a0les AIOps vont devenir incontournables<\/a>\u00a0pour exploiter des infrastructures informatiques. Les ITOps disposeront d\u2019une feuille de route claire pour augmenter les performances humaines, en faisant des choix technologiques \u00e9volutifs d\u00e8s les premiers jours de 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"

Nous nous en souviendrons de 2020 comme l\u2019ann\u00e9e de la pand\u00e9mie, mais surtout comme l\u2019ann\u00e9e de l\u2019acc\u00e9l\u00e9ration de la transformation des SI orient\u00e9s utilisateurs et clients. Les ITOps s’en souviendront \u00e9galement comme l\u2019ann\u00e9e o\u00f9 ils …<\/p>\n","protected":false},"author":1,"featured_media":5500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"post-type":[107],"theme":[],"class_list":["post-19788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","post-type-infographies"],"acf":[],"yoast_head":"\n8 pratiques plus intelligentes que les ITOps adopteront en 2021 - Centreon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centreon.com\/fr\/8-pratiques-plus-intelligentes-que-les-itops-adopteront-en-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 pratiques plus intelligentes que les ITOps adopteront en 2021 - Centreon\" \/>\n<meta property=\"og:description\" content=\"Nous nous en souviendrons de 2020 comme l\u2019ann\u00e9e de la pand\u00e9mie, mais surtout comme l\u2019ann\u00e9e de l\u2019acc\u00e9l\u00e9ration de la transformation des SI orient\u00e9s utilisateurs et clients. 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