{"id":19500,"date":"2020-06-24T15:10:20","date_gmt":"2020-06-24T13:10:20","guid":{"rendered":"https:\/\/www.centreon.com\/reprise-post-covid-19-repenser-linnovation-et-loptimisation-des-couts-en-amont\/"},"modified":"2023-12-22T13:24:05","modified_gmt":"2023-12-22T12:24:05","slug":"reprise-post-covid-19-repenser-linnovation-et-loptimisation-des-couts-en-amont","status":"publish","type":"post","link":"https:\/\/www.centreon.com\/fr\/reprise-post-covid-19-repenser-linnovation-et-loptimisation-des-couts-en-amont\/","title":{"rendered":"Reprise post-COVID-19 : repenser l\u2019innovation et l\u2019optimisation des co\u00fbts en amont"},"content":{"rendered":"

La pand\u00e9mie COVID-19 qui secoue encore la plan\u00e8te va contraindre les entreprises \u00e0 mener des efforts de reconstruction dans tous les domaines. Cet article se penche plus particuli\u00e8rement sur les questions de performance op\u00e9rationnelle qui d\u00e9pendent au premier plan des DSI et des ITOps. Aucune industrie ou entreprise n’a \u00e9t\u00e9 \u00e9pargn\u00e9e par la pand\u00e9mie de COVID-19. L’ADN m\u00eame des entreprises a chang\u00e9 lorsque les contacts entre les personnes sont devenus un risque pour la continuit\u00e9 des activit\u00e9s. Certains estiment qu\u2019il faudra deux ans pour retrouver un semblant de retour \u00e0 la normale, \u00e9quivalent \u00e0 celui de l’\u00e9poque pr\u00e9-COVID, tandis que beaucoup se pr\u00e9parent \u00e0 affronter un avenir encore inconnu. D\u00e9penses prudentes et innovation peuvent sembler contradictoires, mais ce mariage devra fonctionner pour que les entreprises puissent se redresser et rester comp\u00e9titives dans la nouvelle \u00e9conomie \u00ab sans contact \u00bb[1]<\/sup><\/a>.<\/p>\n

Un r\u00e9cent article de McKinsey conseillait aux DSI d’adopter des mesures pour aider \u00e0 r\u00e9duire les co\u00fbts sans affecter la capacit\u00e9.[2]<\/sup><\/a> Il s’agissait par exemple de g\u00e9rer la demande et les niveaux de service pour \u00e9viter les d\u00e9penses inutiles, de retarder les projets non essentiels et d\u2019abandonner les applications peu utilis\u00e9es. Dans un environnement technologique complexe et interd\u00e9pendant, il n’y a qu’une seule fa\u00e7on efficace de prendre ces d\u00e9cisions\u00a0: examiner en profondeur l’infrastructure informatique qui sous-tend tous les workflows de l’entreprise.<\/p>\n

Rien de tr\u00e8s compliqu\u00e9 ici\u00a0: comme dans d’autres secteurs d’activit\u00e9 cl\u00e9s, le chemin vers la performance r\u00e9side dans la collecte et l’analyse des donn\u00e9es. Cela peut sembler assez facile \u00e0 mettre en place de nos jours, mais paradoxalement, au niveau de l’infrastructure informatique, la collecte des donn\u00e9es n\u00e9cessaires pour optimiser les performances est une t\u00e2che difficile pour de nombreuses organisations. Les SI se sont d\u00e9velopp\u00e9s sous forme de couches, certaines arch\u00e9ologiques, au fur et \u00e0 mesure de leur transformation, des serveurs physiques heberg\u00e9s on-premise au cloud, puis aux conteneurs, aux objets connect\u00e9s (IoT) et \u00e0 l\u2019AIOps, pour finir par l’adaptation qui sera n\u00e9cessaire pour que prosp\u00e8re l’\u00e9conomie sans contact. Les entreprises d\u00e9clarent utiliser des dizaines d’outils afin de capturer les donn\u00e9es n\u00e9cessaires pour superviser la disponibilit\u00e9 et les performances au jour le jour, ce qui signifie que les donn\u00e9es agr\u00e9g\u00e9es dont les DSI ont besoin pour prendre des d\u00e9cisions cruciales ne sont pas facilement disponibles.<\/p>\n

\u00ab Nous avons l\u00e0 les ingr\u00e9dients d\u2019un vrai cyclone : une plus grande complexit\u00e9 informatique, un besoin plus important que jamais de donn\u00e9es pour alimenter les plans d\u2019am\u00e9lioration continue et la croissance fond\u00e9e sur l’innovation, et moins de ressources pour faire tout cela dans un contexte d\u2019une \u00e9conomie sous tension. \u00bb<\/em><\/p><\/blockquote>\n

Comment cela peut-il changer ? Gr\u00e2ce \u00e0 un processus assez accessible et pourtant \u00e9volu\u00e9 : la supervision intelligente de l’infrastructure informatique (smart monitoring). L’agilit\u00e9 de l’entreprise dans l’\u00e9conomie post-Covid-19 est intimement li\u00e9e \u00e0 l\u2019IT.<\/a> Par cons\u00e9quent, les \u00e9quipes m\u00e9tiers et informatiques ont besoin d’un lieu de rencontre virtuel : une plateforme robuste pour collaborer et g\u00e9n\u00e9rer les donn\u00e9es qui stimuleront les efforts d’optimisation et d’innovation. Le Smart Monitoring fournit la plateforme id\u00e9ale pour cr\u00e9er une culture collaborative qui d\u00e9mystifie le lien entre les performances informatiques et m\u00e9tier.<\/p>\n

\"\"<\/p>\n

Bienvenue dans l’\u00e9conomie sans contact<\/strong><\/span><\/p>\n

L’histoire pr\u00e9sentera cette pand\u00e9mie comme le d\u00e9but d’une \u00e8re o\u00f9 le contact humain est devenu un risque business. Bienvenue dans l’\u00e9conomie sans contact, un nouveau paradigme qui acc\u00e9l\u00e8re la transformation num\u00e9rique et nous am\u00e8ne \u00e0 nous concentrer davantage sur des exp\u00e9riences num\u00e9riques sans faille, garantes de la performance et de la croissance. Autrefois, le meilleur moyen de satisfaire le client passait par le contact humain. Dans cette nouvelle \u00e8re de distanciation sociale, le chemin le plus direct vers le c\u0153ur d’un client est votre IT (Infrastructures & Op\u00e9rations).<\/p>\n

L’am\u00e9lioration des exp\u00e9riences num\u00e9riques repr\u00e9sentait tr\u00e8s probablement un terrain d\u2019int\u00e9r\u00eat avant la pand\u00e9mie COVID-19, et faisait partie de votre strat\u00e9gie d\u2019am\u00e9lioration de l’exp\u00e9rience client globale. Dans un monde post COVID-19<\/a>, l’exp\u00e9rience num\u00e9rique est capitale. Cela n\u00e9cessite un partenariat renouvel\u00e9 avec les op\u00e9rations informatiques, en mettant \u00e0 leur disposition des outils qui permettront une prise de conscience et un contr\u00f4le accru de l’infrastructure sous-tendant des exp\u00e9riences num\u00e9riques, essentielles \u00e0 la reprise de l’activit\u00e9.<\/p>\n

88 % des responsables informatiques consid\u00e8rent les deux prochaines ann\u00e9es comme essentielles pour faire une diff\u00e9rence tangible gr\u00e2ce \u00e0 leurs investissements technologiques, notamment en simplifiant et en modernisant le fonctionnement de l’entreprise. – Source : Suse.<\/a><\/p><\/blockquote>\n

Gr\u00e2ce \u00e0 la magie de l’open source, \u00e0 la puissance d’int\u00e9gration des connecteurs et aux fonctions d’automatisation avanc\u00e9es, le Smart Monitoring est accessible et adaptable \u00e0 tout type d’entreprise ou d’environnement informatique. Essayez le dans votre propre organisation d\u00e8s aujourd’hui<\/a>.<\/strong><\/p>\n

[1]<\/sup><\/a> https:\/\/www.nytimes.com\/2020\/03\/25\/opinion\/coronavirus-economy-delivery.html<\/a>
\n[2]<\/sup><\/a> https:\/\/www.mckinsey.com\/business-functions\/mckinsey-digital\/our-insights\/a-practical-way-for-cios-to-manage-it-costs-through-the-covid-19-crisis<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

La pand\u00e9mie COVID-19 qui secoue encore la plan\u00e8te va contraindre les entreprises \u00e0 mener des efforts de reconstruction dans tous les domaines. 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