{"id":19400,"date":"2019-02-12T13:34:43","date_gmt":"2019-02-12T12:34:43","guid":{"rendered":"https:\/\/www.centreon.com\/decouvrir-les-bases-de-la-supervision-orientee-metier\/"},"modified":"2023-12-21T17:14:08","modified_gmt":"2023-12-21T16:14:08","slug":"decouvrir-les-bases-de-la-supervision-orientee-metier","status":"publish","type":"post","link":"https:\/\/www.centreon.com\/fr\/decouvrir-les-bases-de-la-supervision-orientee-metier\/","title":{"rendered":"D\u00e9couvrir les bases de la supervision orient\u00e9e m\u00e9tier"},"content":{"rendered":"<p>Dans notre \u00e9conomie num\u00e9rique, la performance de l\u2019entreprise repose sur la performance de son Syst\u00e8me d\u2019Information. Avec des \u00e9quipes m\u00e9tiers totalement d\u00e9pendantes de la disponibilit\u00e9 et de la performance des infrastructures et des applications, la supervision informatique est devenue une activit\u00e9 incontournable au sein des entreprises et de ceux qui s\u2019en chargent, de v\u00e9ritables partenaires au quotidien. Au c\u0153ur de l\u2019outil de production de la DSI, une plateforme de supervision orient\u00e9e m\u00e9tier permet de mener les actions de pr\u00e9vention et de correction pour garantir la disponibilit\u00e9 et la performance optimale des applications critiques. Cette m\u00eame plateforme fournit aussi des indicateurs cl\u00e9 pour aligner la performance du SI avec les objectifs de l\u2019entreprise, ce qui plaira \u00e0 votre patron et \u00e0 toute votre organisation.<\/p>\n<p>La supervision m\u00e9tier convient \u00e0 votre entreprise si un des membres de votre DSI a d\u00e9j\u00e0 exprim\u00e9 l\u2019un de ces besoins :<\/p>\n<ul>\n<li>Visibilit\u00e9 sur la performance d\u00e9livr\u00e9e aux clients (utilisateurs)<\/li>\n<li>Piloter des engagements de niveaux de service<\/li>\n<li>\u00c9clairer la prise de d\u00e9cisions sur les investissements IT<\/li>\n<li>Assurer la continuit\u00e9 de service<\/li>\n<li>Op\u00e9rations TI plus agiles, r\u00e9silientes et s\u00e9curis\u00e9es<\/li>\n<li>Remplacer plusieurs outils par un seul<\/li>\n<li>Une seule \u00ab v\u00e9rit\u00e9 \u00bb IT pour tous<\/li>\n<li>Diagnostic facilit\u00e9 pour un d\u00e9pannage efficace<\/li>\n<\/ul>\n<p>Le sujet de la supervision orient\u00e9e m\u00e9tier m\u00e9rite d\u2019\u00eatre creus\u00e9 ! Voici un webinar qui vous permettra de devenir un pro du KPI m\u00e9tier.<\/p>\n<p><span style=\"\"><strong>WEBINAR #1 \u2013 Jeudi 21 f\u00e9vrier 2019 \u00e0 11h30<\/strong><\/span><br \/>\n<span style=\"\"><strong>Choisir une solution de supervision pour l\u2019ensemble des acteurs de la DSI, et au-del\u00e0<\/strong><\/span><\/p>\n<p>Dor\u00e9navant, les entreprises ont besoin de voir clairement la cha\u00eene de performance du SI depuis les niveaux m\u00e9tiers jusqu\u2019aux infrastructures, toutes technologies confondues. Cette visibilit\u00e9 compl\u00e8te requiert des indicateurs pointus \u2013 pings et simples alertes ne suffisent plus \u2013 et des outils de partage de l\u2019information adapt\u00e9s aux besoins de chacun.<\/p>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-25802\" src=\"https:\/\/www.centreon.com\/wp-content\/uploads\/2018\/07\/Centreon-EMS-supervision.png\" alt=\"Centreon, supervision informatique, Centreon EMS\" width=\"560\" height=\"315\" \/><\/p>\n<p>D\u00e9couvrez \u00e0 quoi peut ressembler une solution de supervision orient\u00e9e m\u00e9tier qui s\u2019adresse \u00e0 l\u2019ensemble des acteurs de la DSI, et au-del\u00e0. Quelles sont les vues en temps r\u00e9el et les rapports analytiques qui vous permettront d\u2019abord de suivre, puis de partager tous les indicateurs cl\u00e9 de performance du SI \u2013 depuis les infrastructures jusqu\u2019aux cha\u00eenes applicatives \u2013 avec les \u00e9quipes d\u2019exploitation, la direction et les clients internes ? Comment pourrez-vous \u00ab \u00e9duquer \u00bb vos \u00ab clients \u00bb sur les r\u00e9alit\u00e9s et limites des infrastructures et mieux g\u00e9rer les attentes en mati\u00e8re de SLAs ? Autant de questions pouvant \u00eatre r\u00e9solues gr\u00e2ce \u00e0 une supervision orient\u00e9e m\u00e9tier.<\/p>\n<p>Ce webinar de 30 minutes s\u2019adresse \u00e0 l\u2019ensemble des \u00e9quipes de la DSI. Il mettra en avant l\u2019importance pour un projet de supervision informatique d\u2019avoir des fonctionnalit\u00e9s visuelles enrichies qui permettent de rassembler tout le monde autour d\u2019une vue unique et simple \u00e0 partager.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><a href=\"https:\/\/www.centreon.com\/webinar-choisir-une-solution-de-supervision-pour-lensemble-des-acteurs-de-la-dsi-et-au-dela\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Je m\u2019inscris !<\/strong><\/a><\/span><\/p>\n<p><strong>Qui va aimer ce webinar ?<\/strong><br \/>\nLes managers qui veulent s\u2019engager sur le niveau de service rendu aux utilisateurs (SLA) et piloter leurs budgets, leurs projets et leurs ressources humaines pour aligner la performance du SI sur les besoins des directions m\u00e9tier.<br \/>\nLes responsables d\u2019exploitation qui r\u00eavent d\u2019avoir une vue claire, de haut-niveau, en temps r\u00e9el, de la disponibilit\u00e9 et de la performance de tous les \u00e9l\u00e9ments qui constituent le c\u0153ur de chaque cha\u00eene applicative critique.<br \/>\nLes exploitants des infrastructures qui voudraient disposer d\u2019une collection d\u2019outils personnalis\u00e9s leur permettant de d\u00e9tecter et diagnostiquer de mani\u00e8re proactive les probl\u00e8mes, avant que les utilisateurs ne soient impact\u00e9s.<br \/>\nVotre coll\u00e8gue qui r\u00e2le constamment contre la pi\u00e8tre qualit\u00e9 des vues de supervision ou contre le manque de collaboration entre la DSI et les gens des m\u00e9tiers.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\"><strong><a href=\"https:\/\/www.centreon.com\/webinar-choisir-une-solution-de-supervision-pour-lensemble-des-acteurs-de-la-dsi-et-au-dela\" target=\"_blank\" rel=\"noopener noreferrer\">Je m&rsquo;inscris ou j&rsquo;inscris un coll\u00e8gue\u00a0<\/a><a href=\"https:\/\/www.centreon.com\/webinar-choisir-une-solution-de-supervision-pour-lensemble-des-acteurs-de-la-dsi-et-au-dela\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\ude03<\/a><\/strong><\/span><\/p>\n<p><strong>Parole d\u2019un pro de la supervision orient\u00e9e m\u00e9tier<\/strong><br \/>\n<em>\u00ab Gr\u00e2ce aux outils de reporting et de BAM de Centreon EMS, nous rapprochons les fonctions de supervision des activit\u00e9s M\u00e9tiers. L\u2019information est d\u00e9cloisonn\u00e9e, la transparence et la communication am\u00e9lior\u00e9es et la proposition de valeur de la DSI clairement appr\u00e9hend\u00e9e. \u00bb<\/em> \u2013 S\u00e9bastien Noulot, responsable du DataCenter du Groupe Pierre &amp; Vacances \u2013 Center Parcs. <a href=\"https:\/\/www.centreon.com\/fr\/retour-dexperience-groupe-pierre-vacances-center-parcs\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lire le retour d\u2019exp\u00e9rience complet<\/a>.<\/p>\n<p>Ce webinar fait partie d\u2019une s\u00e9rie de 4 webinars permettant de d\u00e9couvrir la supervision informatique orient\u00e9e m\u00e9tier. Vous pouvez d\u2019or et d\u00e9j\u00e0 vous inscrire aux prochains :<\/p>\n<ul>\n<li>Webinar #2 \u2013 Jeudi 28 f\u00e9vrier 2019 \u00e0 11h30 : <a href=\"https:\/\/www.centreon.com\/webinar-superviser-vos-infrastructures-et-applications-hybrides\" target=\"_blank\" rel=\"noopener noreferrer\">Superviser vos infrastructures et applications hybrides<\/a><\/li>\n<li>Webinar #3 \u2013 Jeudi 07 mars 2019 \u00e0 11h30 : <a href=\"https:\/\/www.centreon.com\/webinar-combiner-agilite-et-supervision-informatique-decentralisee\" target=\"_blank\" rel=\"noopener noreferrer\">Combiner agilit\u00e9 et supervision informatique d\u00e9centralis\u00e9e<\/a><\/li>\n<li>Webinar #4 \u2013 Jeudi 14 mars 2019 \u00e0 11h30 : <a href=\"https:\/\/www.centreon.com\/webinar-rationaliser-votre-outil-de-production\" target=\"_blank\" rel=\"noopener noreferrer\">Rationaliser votre outil de production<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans notre \u00e9conomie num\u00e9rique, la performance de l\u2019entreprise repose sur la performance de son Syst\u00e8me d\u2019Information. Avec des \u00e9quipes m\u00e9tiers totalement d\u00e9pendantes de la disponibilit\u00e9 et de la performance des infrastructures et des applications, la&nbsp;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4671,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"post-type":[95,98],"theme":[1012],"class_list":["post-19400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","post-type-bonnes-pratiques","post-type-actualites","theme-centreon-business-edition-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>D\u00e9couvrir les bases de la supervision orient\u00e9e m\u00e9tier<\/title>\n<meta name=\"description\" content=\"Le sujet de la supervision orient\u00e9e m\u00e9tier m\u00e9rite d\u2019\u00eatre creus\u00e9 ! 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