{"id":19362,"date":"2018-04-11T08:34:45","date_gmt":"2018-04-11T06:34:45","guid":{"rendered":"https:\/\/www.centreon.com\/integrer-centreon-avec-servicenow-event-management\/"},"modified":"2025-08-19T11:26:51","modified_gmt":"2025-08-19T09:26:51","slug":"integrer-centreon-avec-servicenow-event-management","status":"publish","type":"post","link":"https:\/\/www.centreon.com\/fr\/integrer-centreon-avec-servicenow-event-management\/","title":{"rendered":"Int\u00e9grer Centreon avec ServiceNow Event Management"},"content":{"rendered":"

Cet article est le second d’une s\u00e9rie de deux articles consacr\u00e9s \u00e0 l’int\u00e9gration de Centreon avec la solution ServiceNow. Dans un premier temps, nous avions abord\u00e9 la cr\u00e9ation de tickets d’incidents depuis la console de supervision Centreon<\/a>. Aujourd’hui nous verrons comment int\u00e9grer les alertes Centreon dans ServiceNow Event Management, un des produits les plus avanc\u00e9s de l’\u00e9diteur am\u00e9ricain.<\/p>\n

La solution ServiceNow Event Management<\/h2>\n

Les Syst\u00e8mes d’Information vastes et complexes qui permettent la transformation num\u00e9rique des entreprises s’accompagnent d’outils de supervision sp\u00e9cialis\u00e9s, toujours plus sophistiqu\u00e9s. En effet, au fur et \u00e0 mesure que la criticit\u00e9 du SI s’accro\u00eet, son maintien en condition op\u00e9rationnelle justifie d’investir dans des outils \u00e0 la hauteur de l’enjeu.<\/p>\n

Chez nos clients, la plateforme de supervision Centreon cohabite avec des outils sp\u00e9cialis\u00e9s dans la d\u00e9tection d’intrusion (SIEM<\/a>), diagnostics r\u00e9seaux (NMPD), diagnostics applicatifs (APM), supervision utilisateurs ou transactions (RUM, STM). Chacune de ces plateformes \u00e9tant susceptible de g\u00e9n\u00e9rer des alertes, des \u00e9v\u00e8nements.<\/p>\n

Dans l’offre ServiceNow, le produit Event Management se charge de collecter les \u00e9v\u00e8nements de tous ces outils de surveillance et applique des techniques d’apprentissage auto-pr\u00e9dictif pour aider les exploitants \u00e0 pr\u00e9venir les pannes. Un tableau de bord de pr\u00e9sentation de la gestion des \u00e9v\u00e8nements fournit une vue consolid\u00e9e de l’\u00e9tat de l’infrastructure et des services, associ\u00e9e aux autres donn\u00e9es disponibles dans la plateforme ITSM (incidents, modifications, pannes).<\/p>\n

Nouveau connecteur Centreon vers ServiceNow Event Management<\/h2>\n

Lors d’un petit d\u00e9jeuner organis\u00e9 conjointement par Centreon et ServiceNow dans nos locaux parisiens, nous avons annonc\u00e9 le d\u00e9veloppement d’un nouveau connecteur Centreon permettant d’int\u00e9grer notre plateforme avec ServiceNow Event Management.<\/p>\n

Ce connecteur est d\u00e9sormais disponible. Il permet d’int\u00e9grer sa plateforme Centreon \u00e0 une instance du service SaaS ServiceNow. Centreon se connecte \u00e0 l’API de type web service d\u00e9di\u00e9e au produit Event Management et envoie l’\u00e9tat courant de tous les \u00e9l\u00e9ments supervis\u00e9s, en temps r\u00e9el, au format JSON attendu par ServiceNow. Cette connexion se fait \u00e0 travers une liaison TLS s\u00e9curis\u00e9e.<\/p>\n

Ce connecteur exploite la souplesse de l’architecture distribu\u00e9e Centreon, plus particuli\u00e8rement de son module Centreon Broker. Celui-ci s’assure par exemple qu’en cas de coupure r\u00e9seau entre la plateforme Centreon et l’instance ServiceNow les \u00e9v\u00e8nements sont bufferis\u00e9s et envoy\u00e9s d\u00e8s la reprise de connexion.<\/p>\n

Il s’agit aussi d’une des premi\u00e8res impl\u00e9mentations de la nouvelle technologie Stream Connectors, dont nous aurons l’occasion de parler plus en d\u00e9tail dans un futur proche. Le connecteur est pr\u00eat \u00e0 l’emploi, mais il est con\u00e7u pour que vous puissiez facilement le configurer et l’adapter \u00e0 votre environnement particulier. Ces adaptations peuvent aussi \u00eatre r\u00e9alis\u00e9es par les consultants des \u00e9quipes Centreon ProServices<\/a>.<\/p>\n

Centreon, une solution de productivit\u00e9 op\u00e9rationnelle<\/h2>\n

Le nerf de la guerre pour les \u00e9quipes qui exploitent des SI complexes et critiques, c’est l’am\u00e9lioration constante de leur productivit\u00e9 : d\u00e9tecter au plus t\u00f4t les signes qui annoncent une d\u00e9gradation de service, organiser efficacement la r\u00e9solution des incidents, prendre des mesures proactives pour pr\u00e9venir de futures indisponibilit\u00e9s.<\/p>\n

Centreon est fier de contribuer \u00e0 ces gains de productivit\u00e9 en int\u00e9grant sa solution open-source de supervision des infrastructures<\/a>, leader en Europe, avec la solution consid\u00e9r\u00e9e comme leader mondial de son secteur, ServiceNow<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cet article est le second d’une s\u00e9rie de deux articles consacr\u00e9s \u00e0 l’int\u00e9gration de Centreon avec la solution ServiceNow. 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