{"id":19252,"date":"2017-06-15T08:28:04","date_gmt":"2017-06-15T06:28:04","guid":{"rendered":"https:\/\/www.centreon.com\/comment-aider-les-equipes-et-les-equipes-metier-partager-une-meme-vision\/"},"modified":"2023-12-21T14:10:23","modified_gmt":"2023-12-21T13:10:23","slug":"comment-aider-les-equipes-et-les-equipes-metier-partager-une-meme-vision","status":"publish","type":"post","link":"https:\/\/www.centreon.com\/fr\/comment-aider-les-equipes-et-les-equipes-metier-partager-une-meme-vision\/","title":{"rendered":"Comment aider les \u00e9quipes IT et les \u00e9quipes m\u00e9tier \u00e0 partager une m\u00eame vision ?"},"content":{"rendered":"<p>Garantir l\u2019efficacit\u00e9 des op\u00e9rations m\u00e9tier n\u00e9cessite de comprendre le lien temps r\u00e9el entre op\u00e9rations IT et performance des services d\u00e9livr\u00e9s.<br \/>\nVoil\u00e0 pourquoi Centreon BAM est strat\u00e9gique pour les \u00e9quipes IT. Centreon BAM mesure en temps r\u00e9el les points cl\u00e9s de processus op\u00e9rationnels, selon les standards ITIL, pour mettre en \u00e9vidence la corr\u00e9lation directe entre niveaux de service IT d\u00e9livr\u00e9s et les activit\u00e9s m\u00e9tier qui en d\u00e9pendent.<br \/>\nCentreon BAM aide ainsi les \u00e9quipes IT et les \u00e9quipes m\u00e9tier \u00e0 partager une m\u00eame vision des SLA, OLA et UC, n\u00e9cessaires \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9 de service.<\/p>\n<p>D\u00e9couvrez, ci-dessous, 5 bonnes raisons de choisir Centreon BAM.<\/p>\n<p><img fetchpriority=\"low\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-10477 size-large aligncenter\" src=\"https:\/\/www.centreon.com\/wp-content\/uploads\/2017\/06\/Centreon_BAM_5_raisons_FR-410x1024.png\" alt=\"\" width=\"410\" height=\"1024\" \/><\/p>\n<h2><span style=\"font-size: 12pt; \">1-Pilotage proactif<\/span><\/h2>\n<p>Configuration manuelle des engagements de service et seuils pour pond\u00e9rer les KPIs selon la gestion de disponibilit\u00e9 et la performance d\u00e9livr\u00e9e et en coh\u00e9rence avec les SLA, OLA et UC.<\/p>\n<h2><span style=\"font-size: 12pt; \">2-Priorisation intuitive des actions<\/span><\/h2>\n<p>Suivi temps r\u00e9el de l\u2019\u00e9tat de sant\u00e9 de l\u2019IT (statuts d\u2019alertes, seuils critiques), actualisation automatique et temps r\u00e9el des indicateurs cl\u00e9s.<\/p>\n<h2><span style=\"font-size: 12pt; \">3-Analyse de cause facilit\u00e9e<\/span><\/h2>\n<p>Informations multi-niveaux (drill-down) selon les groupes d\u2019indicateurs cl\u00e9s, organis\u00e9s \u00e0 la mani\u00e8re des groupes d\u2019h\u00f4tes et services.<\/p>\n<h2><span style=\"font-size: 12pt; \">4-Compr\u00e9hension plus factuelle<\/span><\/h2>\n<p>Possibilit\u00e9 d\u2019int\u00e9grer aux KPIs de Centreon BAM les mesures issues d\u2019outils d\u2019APM et de QoE.<\/p>\n<h2><span style=\"font-size: 12pt; \">5-Valeur de l\u2019IT renforc\u00e9e<\/span><\/h2>\n<p>Indicateurs cl\u00e9s orient\u00e9s m\u00e9tier pour d\u00e9montrer la valeur de l\u2019IT \u00e0 court et long terme, compl\u00e9t\u00e9s par des reporting analytiques de Centreon MBI.<\/p>\n<p>&nbsp;<\/p>\n<p>Plus d\u2019infos sur\u00a0<a href=\"https:\/\/www.centreon.com\/solutions\/centreon-bam\/\" target=\"_blank\" rel=\"noopener noreferrer\">Centreon BAM<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Garantir l\u2019efficacit\u00e9 des op\u00e9rations m\u00e9tier n\u00e9cessite de comprendre le lien temps r\u00e9el entre op\u00e9rations IT et performance des services d\u00e9livr\u00e9s. Voil\u00e0 pourquoi Centreon BAM est strat\u00e9gique pour les \u00e9quipes IT. Centreon BAM mesure en temps&nbsp;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3803,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"post-type":[919],"theme":[1007],"class_list":["post-19252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","post-type-nouveautes","theme-modelisation-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Une m\u00eame vision pour les \u00e9quipes IT et m\u00e9tier avec Centreon<\/title>\n<meta name=\"description\" content=\"Centreon aide les \u00e9quipes IT et m\u00e9tier \u00e0 partager une m\u00eame vision des SLA, OLA et UC, n\u00e9cessaires \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9 de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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