{"id":22005,"date":"2023-03-14T14:15:43","date_gmt":"2023-03-14T13:15:43","guid":{"rendered":"https:\/\/www.centreon.com\/?post_type=news&#038;p=22005"},"modified":"2025-07-11T14:57:32","modified_gmt":"2025-07-11T12:57:32","slug":"centreon-nomme-charlotte-warchol-au-poste-de-chief-customer-success-officer","status":"publish","type":"news","link":"https:\/\/www.centreon.com\/fr\/news\/centreon-nomme-charlotte-warchol-au-poste-de-chief-customer-success-officer\/","title":{"rendered":"Centreon nomme Charlotte Warchol au poste de Chief Customer Success Officer"},"content":{"rendered":"<h2><em>Charlotte Warchol rejoint Centreon pour piloter la relation clients et acc\u00e9l\u00e9rer la strat\u00e9gie \u00ab\u00a0Customer first\u00a0\u00bb<\/em><\/h2>\n<p><strong>Paris, le<\/strong><strong> 09 Mars 2023<\/strong> \u2013 <a href=\"https:\/\/www.centreon.com\/fr\">Centreon<\/a>, le partenaire de r\u00e9f\u00e9rence pour la supervision de la performance digitale annonce la nomination de Charlotte Warchol au poste de Chief Customer Success Officer.<\/p>\n<p>Experte du secteur de l\u2019IT et de la relation clients, Charlotte Warchol prend la direction du p\u00f4le Customer Success compos\u00e9 des \u00e9quipes Professional Services, Formation, Customer Care et Customer Success. Elle prend notamment en charge la strat\u00e9gie de transformation et d\u2019am\u00e9lioration continue du parcours client et de la relation partenaires, ainsi que le d\u00e9veloppement d\u2019un catalogue innovant d\u2019offres de services.<\/p>\n<p>Dipl\u00f4m\u00e9e en marketing de l\u2019IAE Gustave Eiffel Paris, Charlotte Warchol a d\u00e9but\u00e9 sa carri\u00e8re chez Alcatel-Lucent o\u00f9 elle a g\u00e9r\u00e9 des projets de services clients, avant d\u2019int\u00e9grer Armatis o\u00f9 elle a occup\u00e9 diff\u00e9rentes fonctions\u00a0: chef de projets puis responsable avant-vente et projets. Elle int\u00e8gre par la suite Orange Applications for Business en tant que manager des \u00e9quipes projets, avant de retourner chez Armatis pour prendre la t\u00eate des op\u00e9rations IT. Depuis 2018, elle dirigeait le d\u00e9partement Customer Success chez Vocalcom, avant de rejoindre Centreon.<\/p>\n<p>\u00ab\u00a0<em>Je suis ravie d\u2019int\u00e9grer Centreon o\u00f9 la valeur \u00ab Customer First \u00bb est une r\u00e9alit\u00e9 au quotidien. Chaque d\u00e9cision est prise sous l\u2019angle de la satisfaction clients ce qui est essentiel pour un Chief Customer Success Officer. Le d\u00e9partement Customer Success est per\u00e7u comme un r\u00e9el centre de profit et je suis convaincue que nous allons faire de grandes choses avec mes \u00e9quipes ! <\/em>\u00bb d\u00e9clare Charlotte Warchol.<\/p>\n<p>La nomination d\u2019une experte sp\u00e9cialis\u00e9e dans la relation clients confirme la volont\u00e9 de l\u2019\u00e9diteur d\u2019am\u00e9liorer en continu les services d\u00e9livr\u00e9s \u00e0 ses clients.<\/p>\n<p>\u00ab\u00a0<em>Nous sommes ravis que Charlotte Warchol rejoigne Centreon. Ses 15 ans d\u2019exp\u00e9rience dans les services et la relation clients sont essentiels pour nous aider \u00e0 toujours am\u00e9liorer la satisfaction clients, enjeu de croissance pour Centreon.<\/em>\u00a0\u00bb d\u00e9clare Julien Mathis, CEO de Centreon.<\/p>\n<p><strong>\u00c0 propos de Centreon<\/strong><\/p>\n<p>Partenaire de r\u00e9f\u00e9rence pour la supervision de la performance digitale, Centreon a d\u00e9velopp\u00e9, une expertise unique en supervision des infrastructures, des r\u00e9seaux et de l\u2019exp\u00e9rience digitale des utilisateurs, depuis 2005. Pr\u00e8s de 1000 clients \u2013 organisations publiques, entreprises priv\u00e9es, MSPs, 80 partenaires experts et une communaut\u00e9 de 250 000 utilisateurs dans 60 pays s\u2019appuient sur Centreon au quotidien. Avec 160 collaborateurs r\u00e9partis dans 5 pays, Centreon r\u00e9alise une croissance moyenne de 35% par an. Plus d\u2019informations sur <a href=\"https:\/\/www.centreon.com\/fr\/\">www.centreon.com<\/a>.<\/p>\n","protected":false},"featured_media":22006,"template":"","news-type":[117],"theme":[],"class_list":["post-22005","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Centreon nomme Charlotte Warchol au poste de Chief Customer Success Officer - Centreon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centreon.com\/fr\/news\/centreon-nomme-charlotte-warchol-au-poste-de-chief-customer-success-officer\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centreon nomme Charlotte Warchol au poste de Chief Customer Success Officer - 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