{"id":21309,"date":"2022-11-22T17:00:47","date_gmt":"2022-11-22T17:00:47","guid":{"rendered":"https:\/\/www.centreon.com\/?post_type=news&#038;p=21309"},"modified":"2022-12-08T17:01:55","modified_gmt":"2022-12-08T17:01:55","slug":"centreon-etend-son-offre-de-supervision-it-au-digital-experience-management-dem","status":"publish","type":"news","link":"https:\/\/www.centreon.com\/fr\/news\/centreon-etend-son-offre-de-supervision-it-au-digital-experience-management-dem\/","title":{"rendered":"Centreon \u00e9tend son offre de supervision IT au Digital Experience Management (DEM)"},"content":{"rendered":"<h2><span style=\"font-size: 14pt;\"><em>Centreon \u00e9largit ses capacit\u00e9s de supervision IT au DEM pour garantir aux DSI un meilleur contr\u00f4le de l\u2019exp\u00e9rience utilisateurs et clients \u00e0 l\u2019heure o\u00f9 les entreprises sont plus que jamais d\u00e9pendantes d\u2019infrastructures hybrides, multi-clouds et self-hosted. <\/em><\/span><\/h2>\n<p>Paris \u2013 22 Novembre 2022 \u2013 <a href=\"https:\/\/www.centreon.com\/\">Centreon<\/a>, le partenaire de r\u00e9f\u00e9rence pour la supervision de la performance digitale \u00e9largit ses capacit\u00e9s de supervision au Digital Experience Management (DEM). Superviser les performances des services informatiques de bout en bout ne suffit pas \u00e0 \u00e9valuer les performances d\u2019une entreprise, il est \u00e9galement n\u00e9cessaire de superviser la qualit\u00e9 de l\u2019exp\u00e9rience des clients internes ou externes.<\/p>\n<p>L\u2019av\u00e8nement du t\u00e9l\u00e9travail, de la migration vers le cloud et l\u2019adoption du SaaS g\u00e9n\u00e9ralisent le d\u00e9ploiement d\u2019architectures SD-WAN qui requi\u00e8rent un plus fort niveau de visibilit\u00e9 et donc une supervision IT incluant du DEM.<\/p>\n<p>A l\u2019aide de sc\u00e9narios UX m\u00e9tiers bas\u00e9s sur des tests synth\u00e9tiques, personnalis\u00e9s \u00e0 l\u2019organisation, et collectant des donn\u00e9es de transaction r\u00e9elle des utilisateurs, les \u00e9quipes IT peuvent identifier des dysfonctionnements et m\u00eame pr\u00e9venir les risques de d\u00e9gradation de service pour garantir la meilleure accessibilit\u00e9 des applications critiques.<\/p>\n<p>D\u2019apr\u00e8s une \u00e9tude r\u00e9alis\u00e9e en 2020<a href=\"#_ftn1\" name=\"_ftnref1\"><sup>[1]<\/sup><\/a>, les mauvaises exp\u00e9riences utilisateurs dans l&rsquo;usage de l&rsquo;IT (bureautique par exemple) peuvent co\u00fbter aux entreprises jusqu\u2019\u00e0 100 heures de travail par collaborateur annuellement. Cette perte de productivit\u00e9 va s\u2019acc\u00e9l\u00e9rer avec la digitalisation croissante et les nouveaux modes collaboratifs (t\u00e9l\u00e9travail, etc.).<\/p>\n<p>Le cabinet Gartner estime que d\u2019ici 2026, au moins 60 % des responsables Infrastructures &amp; Operations utiliseront la gestion de l\u2019exp\u00e9rience digitale pour mesurer les performances des applications, des services et des points d&rsquo;extr\u00e9mit\u00e9 du point de vue de l&rsquo;utilisateur, contre moins de 20 % en 2021<a href=\"#_ftn2\" name=\"_ftnref2\"><sup>[2]<\/sup><\/a>.<\/p>\n<p><em>Julien Mathis, CEO de Centreon d\u00e9clare \u00ab En int\u00e9grant le Digital Experience Management \u00e0 nos solutions, Centreon apporte une vision sur la performance r\u00e9elle et ressentie des applications. Cette \u00e9tape nous permet de relier les 2 mondes, celui des machines et des hommes. Centreon a toujours fourni des informations de performance des syst\u00e8mes (r\u00e9seau, le cloud et le non-cloud, les applications et les processus business) et souhaite dor\u00e9navant corr\u00e9ler ces r\u00e9sultats avec le ressenti utilisateur pour garantir une exp\u00e9rience utilisateur \u00e0 son plein potentiel. Ceci aura alors des impacts directs sur la performance des \u00e9quipes et ainsi sur les r\u00e9sultats financiers des entreprises. \u00bb<\/em><\/p>\n<p>Centreon s\u2019appuie sur l\u2019expertise technologique de <a href=\"https:\/\/kadiska.com\/fr\/\">Kadiska<\/a>, la plateforme SaaS pour le monitoring de l&rsquo;exp\u00e9rience num\u00e9rique afin d\u2019int\u00e9grer la gestion de l\u2019exp\u00e9rience digitale \u00e0 toutes ses solutions.<\/p>\n<p><span style=\"font-size: 8pt;\"><a href=\"#_ftnref1\" name=\"_ftn1\"><sup>[1]<\/sup><\/a> <a href=\"https:\/\/www.nexthink.com\/resource\/experience-2020-report\/\">The Experience 2020 Report<\/a><br \/>\n<\/span><span style=\"font-size: 8pt;\"><a href=\"#_ftnref2\" name=\"_ftn2\"><sup>[2]\u00a0<\/sup><\/a>Gartner\u00ae\u00a0Market Guide for Digital Experience Monitoring<\/span><\/p>\n<p><strong>***<\/strong><\/p>\n<p><strong>\u00c0 propos de Centreon<\/strong><\/p>\n<p>Centreon d\u00e9livre une plateforme logicielle de supervision informatique centr\u00e9e m\u00e9tiers pour l\u2019excellence op\u00e9rationnelle des SI. Compl\u00e8te et int\u00e9grant les derni\u00e8res avanc\u00e9es de l\u2019intelligence artificielle pr\u00e9dictive, elle est con\u00e7ue pour les infrastructures complexes actuelles, distribu\u00e9es, Multi-Cloud. \u00c9diteur ind\u00e9pendant, l\u2019entreprise est n\u00e9e en 2005 sur la base d\u2019un socle logiciel open source qu\u2019elle continue de d\u00e9velopper. Aujourd\u2019hui des entreprises de toutes tailles op\u00e9rant dans tous les secteurs font confiance \u00e0 Centreon. Ses si\u00e8ges sociaux sont \u00e0 Paris et Toronto avec des bureaux \u00e0 Gen\u00e8ve, Milan, Luxembourg et Toulouse. Plus d\u2019informations sur <a href=\"https:\/\/www.centreon.com\/\">www.centreon.com<\/a><\/p>\n","protected":false},"featured_media":21310,"template":"","news-type":[117],"theme":[],"class_list":["post-21309","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-communique-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Centreon \u00e9tend son offre de supervision IT au Digital Experience Management (DEM)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centreon.com\/fr\/news\/centreon-etend-son-offre-de-supervision-it-au-digital-experience-management-dem\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centreon \u00e9tend son offre 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