ITIL-centric metrics that aligns IT service delivery with business

Centreon BAM (Business Activity Monitoring) helps ITSM and business operation teams gain a common perspective to align IT with business. Based on ITIL practices, it measures real-time IT operating vitals from Centreon-monitored data to show crucial correlations to service performance. Prioritizing and proactively managing IT operations and service delivery for required SLA, OLA or UC becomes easier. And making IT count for business operations becomes a given.

Why choose Centreon BAM?
  • Proactive management of service-level engagements and thresholds with manual configuration to weight KPIs on availability management and performance delivery according to SLA, OLA or UC.
  • Response-level priorities become obvious with real-time tracking of relevant IT health status, warning and critical thresholds – displaying indicators up to the second.
  • Root cause analysis is enabled with multi-level information drill-down according to pre-structured operational KPI groups, by database, by load-balancers, by security, by user access, etc
  • Get a better understanding of service delivery implications by correlating the calculated Centreon BAM KPIs with APM or QoE metrics.
  • Strengthening of IT’s relevance to upper management with demonstrated short-term and long-term value that transcends silo-ed IT views – made easier with the intelligence reporting of sister module, Centreon MBI.