Gartner Research: “Monitoring Beyond 2020: Focus on Performance”
Analyst: Pankaj Prasad
We Are Entering a Second Era of Performance Analysis.
“I&O leaders responsible for optimizing IT operations to drive business value should:
- Measure the performance of services, rather than monitoring at the device level by modeling IT service maps with the goal of enhancing the customer experience.
- Demonstrate impact on business through customer engagement by monitoring customer experience, using digital experience monitoring and combining it with the service models.”
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Gartner, Monitoring Beyond 2020: Focus on Performance, 5 February 2019, Pankaj Prasad.
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