Ready for Customer Centric IT Analytics?
Reboot your IT Monitoring for 2020 and beyond.
Possibly one of the least discussed changes in I&O teams right now is the transition from a device-based model to a customer-centric one.
This major refocus has implications on the entire IT monitoring lifecycle – from determining what and when to monitor, to defining new KPIs to showcasing IT’s contribution to business results.
If you’re trying to elevate the discussion on infrastructure and operations (I&O) in your organization? Then we believe, this short Gartner research note will help you build a strong business case.
- Avoid the disaster of focusing only on availability or run times
- Harness the power of IT service maps
- See how to demonstrate IT’s impact on business results
– Gartner, Monitoring Beyond 2020: Focus on Performance*
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