By relying on Centreon to enrich their portfolio of services, HN Services intends to support IT departments in their efforts to modernize and hybridize IT systems.

Centreon, a trusted partner for IT operational excellence, announces a partnership with HN Services. The digital service and consulting company provides value-added services covering the full spectrum of digitalization initiatives: consulting, design, development, and production, as well as business process outsourcing. HN Services supports the CIOs of multinationals, enterprises, and small and medium-sized businesses in the banking/insurance, retail, manufacturing, and the service industry.

Enriching the portfolio with tool-based service offerings

Managed services account for 30% of HN Services’ operations, delivered at the client’s premises or from their own service center. The objective behind HN Services’ partnership with Centreon is to complement their packaged solution portfolio, including associated resources and expertise, through a software solution proposal. “We have a managed service offer which enables our clients to meet their exact needs, from consulting to the provision of managed solutions. We are in the process of expanding our portfolio to specialize even more in the areas of infrastructure and IT production with a tool-based proposition. In this specific area, Centreon is the first monitoring solution we are going to offer, and it’s our first partnership initiative yet,” explains Jean-Marc Dive, Director of Operations – DGA.

A partnership to meet evolving client expectations

Already supporting clients on ITSM, observability, modernization, and infrastructure hybridization initiatives, HN Services now intends to grow its value proposition to keep pace with the changing needs inherent in the acceleration of digital transformation. As Antoine Olivier, Project Director at HN Services explains, “For many organizations, the transition to cloud forces a reevaluation of monitoring tools, some no longer compatible with current innovation initiatives. Centreon is a robust product that meets the visibility needs of operating teams, both IT and business stakeholders. Especially those of our clients undertaking extensive hybridization initiatives or in the midst of replacing aging solutions. The idea is to be able to offer these customers a turnkey solution which embeds Centreon.”

As well, the digital service provider and consultant sees that in many cases, after a company merger in particular, the number of monitoring solutions employed within organizations has multiplied and performance analysis needs, evolved. “The idea is to offer these IT departments a single, central monitoring solution, as reducing the number of tools contributes to optimizing the budget,” says Jérôme Rose, Office Director, adding: “In IT Departments, morning briefings are now being delivered through always up-to-date web portals, rather than by email as in the past. ITOps teams need contextual information to analyze incident causes as quickly as possible. The challenge for IT production managers is to know if the service is being delivered or not, hence their need for synthetic monitoring views on the state of the IT system, views that also have to be legible to business stakeholders. With its full graphical user interface and its customizable views in current and user-friendly formats, Centreon meets these needs by offering readability levels that are adapted to different use cases.

A partnership to offer the best service to end customers

HN Services and Centreon rely on their complementarity expertise to offer clients the most comprehensive service package possible. “We are delighted to count HN Services among our partners. The onboarding and skills training for HN Services’ sales and technical teams will guarantee the rapid deployment of this partnership. We look forward to working with HN Services on our first joint initiatives,” said Marc-Antoine Hostier, Chief Revenue Officer at Centreon.

The Centreon solution is already known and used by many of our clients, especially in its open-source edition, which is an advantage. Centreon was born and is well established in France, they have leadership, which is important to us. Whether it’s from third-party solutions or from Centreon’s open source offering, there are great benefits to be achieved in evolving towards the Centreon Business Edition, meeting the organization’s need for business-aware monitoring, and that’s exactly we’re bringing to the table,” concludes Jean-Marc Dive, Director of Operations, DGA.

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About Centreon

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse. For more information, visit centreon.com.

About HN Services

Founded in 1983, HN Services operates across the entire value chain of its clients: consulting, technology and business process outsourcing. Today, more than 1 200 HNers around the world (Paris – Lille – Aix-en-Provence, Bucharest, New-York, Lisbon, Madrid, Luxembourg) are involved in projects of international scope. The company supports its clients on all of their “business” and “IT” projects in the banking, finance, insurance, industry, services, retail, health sectors, etc.

To learn more, please visit HN Services web site.