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The partnership reinforces Centreon’s presence in Germany and provides a set of powerful tools for I&O looking to support operational efficiency and business value.

Paris –August 01, 2022Centreon, a trusted partner for IT operational excellence and ITConcepts PSO GmbH, an European IT service provider and agnostic system integrator specializing in the implementation of solutions that automate and improve business processes are teaming up to help organizations increase operational efficiency by delivering the IT services that connect people, processes, and technology to deliver more business value.

IT infrastructure visibility: A challenge for the 2020s

The 2020s are proving to be challenging for most organizations. Labor shortages, supply chain disruptions, and a recurring pandemic are concurring to make the digital environment always more complex. As a result, I&O leaders expect their IT monitoring solution to provide full visibility on the digital infrastructure driving the business. “Through this partnership, we are reinforcing our presence in Germany and supporting ITConcepts as it delivers the crucial observability tools for operational excellence, said Marc-Antoine Hostier, Chief Operating Officer at Centreon.

ITConcepts serves market leaders from the insurance, finance, and manufacturing sectors, among others, which are undergoing acute digital transformation. ITConcepts’s consultants have decades of experience in implementing IT service management solutions, including infrastructure monitoring, service modeling and more. As the transition from on-premise to the cloud is well underway, we were searching for an IT monitoring solution that could bridge the gap, seamlessly integrate within the ITOps stack, and support our clients far into their digital future,” explains Marcus Westen, Managing Director, ITConcepts.Centreon best matches those needs and brings the confidence that client projects will be successful.”

Legacy vendors are no longer delivering the goods

ITConcepts’s approach is all about aligning IT processes on best practices, helping clients select and implement the right software solution based on the most rigorous requirements. “The IT monitoring market has changed over the last few years. Retaining a solution that is fully focused on monitoring complex IT infrastructure can be a real struggle. Legacy vendors are no longer delivering the goods as they have built adjacent capabilities into their products, such as ITSM, often to the detriment of core IT infrastructure monitoring capabilities,” explains Thomas Krumsdorf, Managing Director, ITConcepts.  

ITConcepts chose to partner with Centreon exactly for its razor-sharp focus on monitoring infrastructure and because it was interoperable with other tools in their stack, such as BMC service desk and ITSM solutions. “Rather than trying to do everything by itself, Centreon integrates with other tools in the ITOps environment, and stays on top of the IT infrastructure monitoring game through an extensive library of monitoring connectors (Plugin Packs) ensuring today’s and tomorrow’s technologies are monitored,” concludes Thomas Krumsdorf, Managing Director, ITConcepts.


About Centreon

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s AIOps-ready, business-aware IT monitoring platform is renowned for its unique ability to monitor today’s complex and converging infrastructure, from Cloud-to-Edge. Privately held, Centreon was founded in 2005 with roots in open source software. The company continues to steward a dynamic open-source framework and a growing, vibrant global community of 200,000. Today, Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Its head offices are located in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse. For more information, visit centreon.com.

 About ITConcepts PSO GmbH

ITConcepts is an european IT service provider and agnostic system integrator specializing in the implementation of solutions that automate and improve business processes, focusing on identity and access management, IT security, IT service management, and software development. For more information, visit www.itconcepts.net.