Support overview

support

Your monitoring cannot tolerate any interruption? Request support from the editor of the monitoring solution of your IT production.

MERETHIS’ Support Services for Centreon offer a suite of world-class support packages geared to ensure the ongoing success of your Centreon implementation.

Professionals supports "Bronze", "Silver" and "Gold" are based on a « credit » system.
Professional support "Platinum" is an unlimited support per monitoring server.

Bronze	Silver	Gold	Platinum
1 year	1 year	1 year	1 year
Web based support	Web based support Phone support	Web based support Phone support	Web based support Phone support
50 credits	200 credits	400 credits	Unlimited number of incidents Per server
P1, P2, P3 incidents	P1, P2, P3 incidents	P1, P2, P3 incidents	P1, P2, P3 incidents
2 hours minimum response time	2 hours minimum response time	2 hours minimum response time	2 hours minimum response time
2 support contacts	3 support contacts	5 support contacts	Unlimited support contacts
550,00 €	1 900,00 €	3 800,00 €	Contact us for pricing

Additionnal 100 credits packs cost : 990 €

Credit rates:

P1 issue = 18 credits
P2 issue = 12 credits
P3 issue = 8 credits

Community Support is available to everyone through a number of our community tools. Visit forum | Visit wiki

Support Benefits

Customer Support Portal

Our web based support provides access for reporting new issues and communicating with the Centreon team. Issues are prioritized by severity and get assigned to the appropriate account manager for completion and resolution.

Phone Support

Our phone platform is open to Silver, Gold and Platinum supports. (Europe/Paris timezone business hours).

Guaranteed Response Time

Time of response is based on our SLA (Service Level Agreement) and depends on the priorities of issues (P1, P2, P3). MERETHIS always makes sure to solve your issues as quickly as possible.

On Demand custom development

If your account still has a large number of credits at the end of your contract, we can transform them into development hours (Centreon interface, plugins, ...).