Support overview

Your monitoring cannot tolerate any interruption ? Request support from the editor of the monitoring solution of your IT production.

MERETHIS’ Support Services for Centreon offer a suite of world-class support packages geared to ensure the ongoing success of your Centreon implementation.

• Professionals supports "Bronze", "Silver" and "Gold" are based on a « credit » system.
• Professional support "Platinum" is an unlimited support per monitoring server.

Additionnal 100 credits packs cost : 990 €

Credit rates:

• P1 issue = 18 credits
• P2 issue = 12 credits
• P3 issue = 8 credits

Community Support is available to everyone through a number of our community tools. Visit forum | Visit wiki

Support Benefits

Customer Support Portal

Our web based support provides access for reporting new issues and communicating with the Centreon team.
Issues are prioritized by severity and get assigned to the appropriate account manager to be later tracked for completion and resolution.

Live Phone Support

Our live phone platform is open to Silver, Gold, Platinum supports. (Europe/Paris timezone business hours).

Guaranteed Response Time

Response time is prioritized based on our SLA (Service Level Agreement), depending on the priorities of issues (P1, P2, P3).
However, the MERETHIS Support Team is always striving to exceed your expectations and provide a faster response time than your SLA states.
We will always make sure to respond as quickly as possible to diagnose and resolve reported issues.

Biannuals Webinars

Participate in Biannuals Webinars for discussing Product Direction and help to shape Centreon's roadmap.

On Demand custom devels

If your account still has a large number of credits at the end of your contract, we can transform them into development hours (Centreon interface, plugins, ...).