Support Program Details
MERETHIS offers a full range of support options.
If you need a qualified partner available for a large number of needs, select the following support levels.
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Community
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 Bronze
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 Silver
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 Gold
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 Platinum
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SUPPORT
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Community Support
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Security Alerts
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Customer Newsletters
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Advanced information about upcoming releases
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Knowledge-base
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BENEFITS
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| Biannual Webinars Discussing Product Direction |
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| Discount on professional services consulting packages |
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5%
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10%
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15%
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CONSULTATIVE SUPPORT*
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Functioning analysis
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| Performance tuning |
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Customer code review: Plugins
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Customer code review: Centreon extension
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PROBLEM RESOLUTION
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Number of Support Contacts
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2
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3
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5
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10
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Number of credits**
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50
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200
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400
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Unlimited
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Web Control Panel Access (ticket system)
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Phone access
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Support Hours
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Europe/Paris
09AM/06PM-5/7
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Europe/Paris
09AM/06PM-5/7
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Europe/Paris
09AM/06PM-5/7
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Europe/Paris
09AM/06PM-5/7
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Response Time P1 issues
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Up to 2 business hours
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Correction Time P1 issues
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Up to 24 business hours
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Response Time P2 issues
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Up to 4 business hours
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Correction Time P2 issues
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Up to 48 business hours
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Response Time P3 issues
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Up to 8 business hours
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Correction Time P3 issues
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Up to 5 business days
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* Maximum of 8 hours per year.
** Credit calcul method:
- P1 issue = 18 credits
- P2 issue = 12 credits
- P3 issue = 8 credits
If you are a current subscriber in one of our Support programs and would like to upgrade your subscription, contact us.
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