Centreon - Revisited Experience Of Nagios - Web Site

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As the editors of Centreon, Merethis provides all the Support you need for your monitoring tool. Our specialists detect and solve your problems very quickly, so you that you can always save time.

• We offer a contractual service : in case we do not solve your problem within the deadline, Merethis will not charge you.
• For your service, Merethis can be contacted by phone and email.
• We have direct contacts with the communities of projects, thus allowing us to report corrections and development.
• We guarantee the evolutionary of your hardware and software platforms.
• We help you control your costs thanks to the open source and the packs we have to offer.

Our support service is available for all identified people, you have to choose the number of users who will have access to our service. Standard subscription lasts one year and gives you access to our Web platform, you will also have the possibility to contact us with a special phone number (communication fees are to be paid by the caller).

Our credit packs will satisfy most of your needs. Indeed, as experienced support service providers, we found three types of problems that our customers generally encounter and we also solve each of them with specific methods.

These three cases are to be handled in different ways, with specific constraints of results. When a ticket is opened, a time for acknowledgment has to be set. During this period of time, a temporary solution will be submitted to you, so that you are not handicapped in your activities. Then, a corrective solution will be submitted to you within a period of time. This last solution will solve your problem in a definitive way and guarantees a maximum stability for the correction.

Merethis guarantees that the final and corrective solution is made within the time limit. If no fix is done before the deadline, the customer will not be charged.


Cases of evolution
Evolutions and upgrades of your software can be made through our support service. With the agreement of the customer, Merethis will take the request and fix the number of credits that will be required for the task. In this case where your ticket is an "Evolution", no deadline can be made.

Credit packs
You buy a number of credits that you can use during an unlimited period of time. When a ticket is closed, a number of credits corresponding to your type of problems will be taken from your account. With this formula, you are not limited at a single type of problems. No matter what your problem is, you can choose the suited level of criticality for your ticket.

Merethis engages contractually with all his support contracts.