Support for Centreon

Your monitoring should never let you down.

Request the editor support for your IT monitoring.

As the editor of the Centreon software range, MERETHIS offers to its customers various forms of support to ensure your teams availability of specialists when you need it. Our expertise minimize the service interruptions of the software and allow you to receive advice on integrating new components into the architecture in place.

Our support is corrective and advisory. MERETHIS professional support packages guarantee you an excellent quality of service for the resolution of all incidents related to your Centreon and Nagios environment. The support also includes the correction of any software malfunctions that might be encountered when using the products.

Merethis professional support offer comes in 5 levels: Bronze, Silver, Gold, Platinum and Enterprise.

SupportBronzeSilverGoldPlatinumEnterprise
Software
Centreon Enterprise Server Open Source partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Centreon "source" installation partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon Contact
Merethis
Contact
Merethis
Distributed architecture
Central partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon Unlimited
Node   partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon Unlimited
Issue resolution support
Issues number 4 12 24 Unlimited Unlimited
Max initial response 2 days 8 hours 8 hours 8 hours 8 hours
Emergency response       90 minutes 90 minutes
Web access partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Phone access   partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Availability 5 / 7
8.30am-6pm
5 / 7
8.30am-6pm
5 / 7
8.30am-6pm
5 / 7
8.30am-6pm
5 / 7
8.30am-6pm
Corrective and consultative support
Knowledge base       partenariat-icone-centreon partenariat-icone-centreon
Remote troubleshooting       partenariat-icone-centreon partenariat-icone-centreon
Software anomaly   partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Software best practice partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Software issue partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Maintenance
Environment reviews       Option partenariat-icone-centreon
Performance tuning Option Option Option Option Option
Software updates Option Option Option Option Option
Extensions
Software extensions   partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon partenariat-icone-centreon
Plugins & templates   Option Option Option Option
Advanced software suite   Option Option Option Option
24x7 support       Option
(soon available)
Option
(soon available)
redundant installation       Option Option
Annual fee
Per CES central server 850 € 2 400 € 4 800 € 3 800 € Contact
Merethis
Per CES node server (Poller)   Included Included 600 € Included

 

earth

Learn more about the Merethis editor support on the Web Sitemerethis

A community support is also available and free for all users on the Centreon Forum.

Have a look at the Centreon Documentation.