Support for Centreon
As the editor of the Centreon software range, MERETHIS offers to its customers various forms of support to ensure your teams availability of specialists when you need it.
Our expertise minimize the service interruptions of the software and allow you to receive advice on integrating new components into the architecture in place. Our support is corrective and advisory.
MERETHIS professional support packages guarantee you an excellent quality of service for the resolution of all incidents related to your Centreon and Nagios environment. The support also includes the correction of any software malfunctions that might be encountered when using the products.
You can read more about support offers on the  website
The "Bronze", "Silver" and "Gold" professional supports
| Support | Bronze | Iron | Silver | Gold |
|---|
| Duration |
1 year |
1 year |
1 year |
1 year |
| Credits |
50 |
100 |
200 |
400 |
| Support |
Web |
Web / Phone |
Web / Phone
|
Web / Phone
|
| Identifided contacts |
2 |
3 |
3 |
5 |
|
|
|
|
|
| Incident severity | Minor | Major | Blocking |
|---|
Consideration and by-pass
|
8 hours |
4 hours |
2 hours |
Corrective solution
|
5 days |
48 hours |
24 hours |
| Credits |
10 credits |
14 credits |
18 credits |
The "Platinum" support
| Support | Platinum |
|---|
| Duration |
1 year |
| Credits |
Unlimited |
| Support |
Web / Phone |
| Identify contacts |
5 |
|
|
| Incident severity | Minor | Major | Blocking |
|---|
Consideration and by-pass
|
8 hours |
4 hours |
2 hours |
Corrective solution
|
5 days |
48 hours |
24 hours |
Community support is available and free for all users. More on the forum. More on the Wiki.
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